Do you have a lot of questions before you rent your car? We have all the answers.

Your most important questions at a glance.

wheego Car Rental
wheego car subscription

wheego RENT - The concept and the advantages

What is special about wheego RENT?

There are many different car rental providers, car rental companies, leasing companies and car sharing providers in the mobility sector. wheego RENT is different, the trust of our customers and good relationships are particularly important to us. That's why we offer you transparent offers with no hidden additional costs, which you can book easily and conveniently.

Whether you are a corporate customer, commercial customer or private customer - at wheego you are guaranteed to get a vehicle at a fair price. This ensures that every wheego customer receives the right offer for their individual rental car needs with transparent conditions and at a favorable price.

Which vehicle groups can I rent from wheego RENT?

At wheego you can currently choose between 9 different vehicle groups and book the right vehicle for your needs:

e-Micro, Economy, Compact, Mid-size, Estate, Transporter mini, Transporter small, Transporter and Transporter tarpaulin

We are constantly working on providing the right vehicle groups for your needs and will inform you promptly about innovations such as minibuses or convertibles, other electric vehicles, e-cars or hybrid vehicles as well as luxury vehicles. Subscribe to our wheego newsletter so that you don't miss any news and always stay informed.

Does wheego RENT also offer vans?

Yes, we also have many vans in our fleet for you.

For smaller transports such as a washing machine, dryer or refrigerator, we recommend our "Transporter mini" vehicle group. Here you can get an Opel Combo or a Toyota Proace, for example.

For somewhat larger transports, it is best to opt for the "small van" group and get a Ford Transit Custom, for example.

For larger transports and removals, it is best to book the "Transporter" group and then rent a Peugeot Boxer, for example.

Our "Transporter tarpaulin" group also offers you plenty of space and many loading options. Here, for example, you drive an Opel Movano flatbed curtainsider (3.5 t).

No matter whether you want to make larger purchases at Ikea or a DIY store and pack directly into the wheego transporter or need a removal van - at wheego you are guaranteed to find a suitable transporter for you at a reasonable price.

What is included with wheego RENT?

Your rental price includes a more extensive inclusive mileage package. This is 25 free kilometers per hour or up to 500 free kilometers per day.

Compare the car rental offers of other car rental companies and car rental providers yourself - but make sure that your wheego price already includes many extras!

Your wheego RENT offer also includes service, maintenance, taxes, insurance, GEZ, tires, statutory inspections such as general inspection/emission test (AU/HU) and the loss of value due to normal use of the vehicle. This also includes all naturally occurring signs of use such as tire and brake wear as well as any necessary workshop appointments for tire and oil changes. If you are involved in an accident with your wheego car, we will of course take care of settling the claim with the insurance company.

To ensure that you as a driver are always legally compliant and roadworthy on the road, the wheego Fleet Angels always take care of the condition of the wheego fleet and thus ensure that your wheego car or wheego van is equipped with sufficient oil, AdBlue, other operating materials and, of course, seasonally with tires suitable for winter. This ensures that your wheego experience can always run to your complete satisfaction, even in ice and snow.

Can I rent wheego cars in other countries?

Yes, you can also rent your wheego car outside of Germany. wheego has franchise partners in many European countries and soon also worldwide.

Please note that individual rental conditions apply in each wheego rental country and the services included in the price differ from those in Germany.

You can see what is included in your rental offer on the respective offer pages.

But no matter where you rent a car with wheego, service and transparency are our top priorities. We have selected our franchise partners very carefully and also monitor compliance with our high service and quality standards.

Conditions / Rental periods / Inclusive kilometers

How long in advance can I book a vehicle with wheego RENT?

At wheego RENT you can book a vehicle from a pre-booking time of one minute - i.e. virtually immediately. The maximum advance booking period is 365 days.
What is the minimum/maximum rental period? You can rent a car or van from wheego for as little as 3 hours and up to a maximum of 90 days.

What is the minimum/maximum rental period?

You can rent a car or van from wheego for as little as 1 minute and up to a maximum of 90 days.

How many free kilometers are included with wheego?

For hourly rentals (from 3 hours to 5 hours rental time), 25 inclusive kilometers per hour are already included in your rental price. For daily rentals, up to 500 free kilometers per rental day are included.

How high are the costs for additional kilometers?

Depending on the wheego vehicle group, the price is between 0.10 €/km and 0.30 €/km incl. VAT. You can find detailed information on the additional kilometer price of your wheego RENT vehicle in the offer information and these are of course also listed transparently in your rental contract for your rental car.
Additional kilometers will be charged at the end of the rental period at the additional kilometer prices agreed in the contract. Short mileage cannot be refunded.

From what age can I rent a car from wheego?

You must be at least 18 years old and have held a valid driver’s license for at least 12 months. Due to the increased risk, a Young Driver Fee applies to drivers under the age of 23. You can find the applicable fees in our current schedule of costs and fees. For buses, transporters over 3.5 tons, and passenger cars above the compact class, the minimum age is 23.

Can I use wheego RENT with a non-German driver's license?

That's no problem at all, if you have a valid EU driver's license, you can use wheego RENT. You must have held the license for at least 12 months. An International Driving Permit (IDP) is required if your license is not issued in Latin script, or if it was issued outside the European Union – with the exception of licenses from the USA, Canada, and the United Kingdom. The international driving license is only valid in combination with the national driving license.

Can other drivers also use the rented wheego car?

You can add additional drivers to your wheego rental contract before the start of the rental period. Like you, they must be between 18 and 75 years old and have held a valid driving license for at least 12 months. You can find the applicable fees in our current schedule of costs and fees. The registration of additional drivers is uncomplicated and takes place at check-out at the wheego station. Unfortunately, unregistered drivers are not allowed to use the wheego vehicle for insurance reasons.

Can I change or cancel my wheego RENT booking?

Free cancellation is possible up to 24 hours before the start of the rental, and rebooking is possible up to 48 hours in advance, provided that the corresponding optional service was added at the time of booking in accordance with our schedule of charges. You can find all applicable fees in our current schedule of costs and charges.

All about renting

Is a deposit retained when renting?

At wheego, you get a new or nearly new car. That's why it's necessary to reserve a deposit on your credit card when you rent a car or pay cashless by debit card or other accepted payment methods. Depending on the location, vehicle group, and rental period, the deposit ranges from €250 to €2,000. The deposit is usually refunded no later than 48 hours after you have returned your wheego vehicle to the station without damage.

What do I need when renting?

Please bring your ID card or passport, a valid driver's license and a debit card or credit card issued in your name with you when renting. Please note that you must have held your driver's license for 12 months - otherwise a young driver fee will be charged. You can find all applicable fees in our current schedule of costs and charges.

Will I receive a fully charged vehicle or a vehicle with a full tank?

Yes, at wheego RENT we always hand over your vehicle with a full tank or fully charged battery.
Please note that you have to pay the costs for refueling or recharging yourself.
In any case, you must return the vehicle with a full tank at the end of your rental.

During the rental period

Can I extend my rental period during the current rental period?

As a rule, you can also change the booked return time during the rental period.

However, you must contact your wheego rental station before the end of the contractually agreed rental period. wheego will then check whether an extension is possible or whether the vehicle is already scheduled for another wheego customer.

In which countries can I drive my wheego car?

Subject to an additional fee and increased deposit, travel to the following countries is permitted – and may be revoked at any time – provided it is declared before the start of the rental: Andorra, Austria, Belgium, Croatia, Czech Republic, Denmark, Finland, France, Germany, Great Britain, Greece (ferry only), Hungary, Iceland, Ireland, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, and Switzerland.
If you plan to use the wheego vehicle outside of Germany, we charge an additional fee due to the higher costs we may incur for vehicle recovery and repairs in the event of a breakdown or accident. You can find the applicable fees in our current schedule of costs and fees.

Can I smoke in the wheego car?

Smoking is not permitted in wheego cars.

Can I transport my pet in my wheego car?

In principle, you may transport your pet in your wheego car. However, you must make sure that the animal does not leave any dirt, hair or scratch marks behind.

You will have to pay for the special cleaning and removal of traces yourself.

For safety reasons, we also recommend always using a transport box and placing it in the trunk.

We would like to point out that animals must be adequately secured during transportation and that you must provide a suitable securing device in the form of a transport box, belt or separating grid and use it during the journey.

On return

How are additional kilometers billed at the end of the rental period?

Additional kilometers that exceed the free kilometers included in the rental rate will be charged at the end of the rental period at the additional kilometer prices agreed in the contract. Shortfall kilometers cannot be refunded
The price is between 0.10 €/km and 0.30 €/km incl. VAT, depending on the wheego vehicle type. You can find detailed information on the additional kilometer price of your wheego RENT vehicle in the offer information.

What damages will be settled at the end of my rental?

Your wheego rental rate includes signs of use such as minor scratches on door handles or in the interior. Naturally occurring signs of wear and tear, such as tire and brake wear, are also included. At the end of the rental period, scratches that need to be painted, dents that need to be pressed out or stone chips that need to be repaired will be charged. You will be charged a maximum of the agreed excess plus a claims handling fee for each claim.

What hidden costs will I incur when I return the product?

We want our wheego products to be fair and transparent for you. That's why it's very important to us that you know all the costs that may be incurred. Your rental rate includes 25 free kilometers per hour and up to 50 free kilometers per day.

You pay the agreed costs of the additional kilometers for every kilometer that exceeds your booked inclusive kilometer package. So that the next wheego customer does not have to refuel directly, it is necessary that you return your wheego RENT vehicle with a full tank. If the tank is not full when you return it, we will have to charge you an expense fee. In the event of a claim, we will charge you the claim costs up to a maximum of the agreed excess and a processing fee. The excess for micro cars and all passenger cars is €15,000.00 per claim and €20,000.00 for vans (all groups). You have the option of reducing your excess to up to €0.00 by booking a protection package. The minimum age for the Transporter Exclusiv protection package is 21 years.

The booking of a protection package can be made both on the wheego website and at the wheego rental stations before the start of the rental period. You can find the applicable fees in our current schedule of costs and fees.

Insurance / Damage / Parking tickets

How is my wheego RENT vehicle insured?

In addition to comprehensive liability insurance, your wheego car is fully insured. Fully comprehensive insurance also includes the benefits of partially comprehensive insurance. The deductible for partially and fully comprehensive damage depends on the wheego vehicle model booked. The deductible for micro cars and all passenger cars is € 15,000.00 per claim and for vans (all groups) € 20,000.00. You have the option of reducing your deductible to up to € 0.00 by booking a protection package. The minimum age for the Transporter Exclusiv protection package is 21 years. The booking of a protection package can be made both on the wheego website and at the wheego rental stations before the start of the rental period. You can find the prices of the individual protection packages in our current schedule of costs and fees.

What do I do in the event of an accident or damage?

The wheego claims hotline is available for you around the clock 24/7. If you have an accident, it is imperative that you inform us immediately. We will provide you with the number of the wheego damage hotline before handing over your wheego vehicle. Please always inform the police in the event of an accident or damage - regardless of whether third parties have been harmed or not. If the police inform you that they refuse to record an accident, you must request written confirmation of this from the police and hand this over to wheego when you return the vehicle. This is the only way to ensure that the fully comprehensive insurance applies and that you are only liable within the scope of the excess.

What is the procedure in the event of damage?

You can also rely on wheego in the event of damage. Our own claims management team is available around the clock to support you and help you organize the next steps.
You will receive the number of the damage hotline from us when you rent the vehicle. Please always call the police in the event of an accident in order to clarify the question of fault properly.
Depending on the claim (accident or warranty claim), we will check whether or not you are required to pay an excess. The amount of the excess depends on the wheego vehicle model booked. This is €15,000.00 per claim for micro cars and all car groups and €20,000.00 for vans.

What does the liability insurance for your wheego RENT vehicle cover?

Motor vehicle liability insurance covers damage that you as a driver cause to other people, their property or assets.

What does the fully comprehensive insurance for your wheego RENT vehicle cover?

Fully comprehensive insurance also includes the benefits of partially comprehensive insurance. This means that you are insured for damage that is not your fault, e.g. if your car is stolen or in the event of storm damage such as storms or lightning strikes. You are also insured for damage and accidents caused by your own fault. A deductible is required for each accidental damage claim.

What is not covered by fully comprehensive insurance?

Comprehensive insurance does not cover damage caused by loss of keys, fuel cards or documents (e.g. vehicle registration certificate). In addition, fully comprehensive insurance does not cover punctures. Therefore, wheego vehicles are equipped with spare tires or tire kits.

How does the deductible work with wheego?

If you have an accident or cause damage yourself, this is covered by the comprehensive insurance. For each incident, an excess will apply, along with a processing fee and appraisal costs. The amount of the excess depends on the wheego vehicle group booked. You can find all applicable fees in our current schedule of costs and charges.

Can I reduce the deductible?

The amount of the excess depends on the wheego vehicle group booked. For Micro Cars and all passenger car categories, the excess is €15,000.00 per damage incident; for transporters, it is €20,000.00. You have the option to reduce your excess to as low as €0.00 by booking a protection package. For the Transporter Exclusive protection package, the minimum age is 21 years. A protection package can be booked either on the wheego website or directly at any wheego rental station before the start of the rental. You can find all applicable fees in our current schedule of costs and charges.

What damages will be settled at the end of my rental?

Your wheego rental rate includes normal wear and tear, such as minor scratches on door handles or in the interior. Naturally occurring signs of use, such as tire and brake wear, are also already taken into account. After your subscription ends, charges will only apply for damages that require repair – such as scratches that need repainting, dents that need to be removed, or stone chips that require fixing. For each damage case, you will be charged a maximum of the agreed excess amount, plus a damage processing fee and appraisal costs. You can find all applicable fees in our current schedule of costs and fees.

What happens if I get a parking ticket?

Traffic tickets are first sent to our wheego service team and we are obliged to provide information to the responsible authorities. You will then be contacted directly by the authorities. You can find the fees in our current schedule of costs and fees.

wheego RENT for business customers

How do I proceed as a business customer if I want wheego RENT?

If you only want to rent a single wheego vehicle, then book as normal via our website. If you need several vehicles, please contact us via the business customer form on our wheego website or by e-mail to [email protected]

Can wheego RENT vehicles also be used as pool vehicles?

Yes, for our commercial and corporate customers we offer solutions that enable the use of wheego RENT vehicles as pool vehicles. Our wheego service team will be happy to provide you with comprehensive information on this. Important: for all users of your company, the requirements regarding minimum age and duration of driving license possession described in our GTC apply when concluding a framework agreement for wheego RENT. Please contact the wheego service team with your questions: [email protected]

What tax advantages does an electric vehicle offer?

The private use of electric company cars up to a gross list price of €60,000 is taxed as a non-cash benefit at a lower percentage of just 0.25% of the gross list price to promote electromobility. For plug-in hybrid vehicles that have a minimum range in electric mode of at least 40 km and a maximum gross list price of €60,000, taxation is reduced from the normal 1% to just 0.5% of the gross list price.

The wheego service team will be happy to answer any questions you may have: [email protected]

Are there also wheego offers for business customers with longer terms?

If you need mobility for a longer period as a corporate customer, we offer you suitable and affordable products as an alternative to wheego RENT with our car subscription (from a term of 3 months) and with the Super-Flex long-term offers (long-term rentals from a term of 28 days). Here you can rent a car or van cheaply on a subscription or as a long-term rental - as flexibly as you like and at a favorable price for your car subscription or long-term rental. No matter whether you need a small car, a larger vehicle, several cars, multi-seaters, buses or vans or a pool vehicle solution for your company. Please contact your wheego service team for business customers: [email protected]

Contact wheego

When can I reach wheego by phone?

You can reach us by phone 24/7 at +49 (0)203 570 777 77 or by email at [email protected].

(1) wheego Auto Abo - The concept and the advantages

What is special about the wheego car subscription?

You can rent, lease or buy a car - or now also subscribe. The wheego car subscription is the easiest and most uncomplicated way to get your vehicle and is particularly advantageous if you want full cost control and want to be mobile with little effort. And it's that simple: You simply pay the agreed monthly rate, which covers all services apart from the fuel costs. The car subscription is our "all-round carefree package" for your mobility. You no longer have to worry about insurance, taxes or maintenance. Regardless of whether you are a private or corporate customer, or whether you need one or more vehicles, we always have the right mobility solution for you. With wheego, you can always drive the car of your dreams without a long-term commitment and remain as flexible and optimally protected as possible.

What is included in the wheego car subscription?

Your fixed monthly wheego subscription price includes everything except refueling, i.e. the inclusive mileage package you have selected as well as all maintenance and wear and tear repairs required during the subscription period, tires (all-season tires), general inspection/exhaust emission test (HU/AU), warranty work, vehicle tax, GEZ fees, registration, and vehicle insurance. The car insurance includes the statutory liability insurance. In our general terms and conditions you will find detailed information about the additional costs you will incur as a driver that are not covered by the monthly contribution to wheego. These costs may include operating fluids (e.g. fuel, Adblue, windshield wiper fluid, etc.), public usage fees (e.g. tolls), fines and penalties (plus processing fees) and cleaning costs. The excess for wheego cars in the event of damage is €750 per claim, depending on the vehicle.

What exactly is included in my wheego Auto subscription?

Your wheego car subscription includes service, maintenance, taxes, insurance, GEZ, tires and the loss in value due to normal use of the vehicle - i.e. everything except refueling. This also includes all naturally occurring signs of use such as tire and brake wear as well as any necessary workshop appointments for tire and oil changes. If you are involved in an accident with your wheego car, we will of course take care of settling the claim with the insurance company. Your deductible per claim depends on the wheego subscription vehicle you have booked and is €750. You can find detailed information on this in our offers.

What fees apply?

In addition to the monthly subscription price, wheego may charge a deposit depending on your creditworthiness. The amount of the deposit is a maximum of three months' rent. If you wish to have your new wheego car delivered within Germany, we will charge the transportation costs additionally. Collection from our wheego hubs is free of charge for you.

(2) Conditions / Subscription term / Inclusive kilometers

How long is the contract term/minimum term?

Your minimum term is one month, after which you can return the vehicle at any time. In the event that you return it before the end of the month, we will invoice you on a daily basis. This ensures maximum transparency and fairness. You can choose between different term offers, depending on your personal needs. If you only need your wheego car for a short period of time, then our flexible 3-month offers are perfect for you. If you want to drive your wheego car for longer, you can choose the term package that suits you best, up to the particularly favorably priced 18-month variant.

How high are the costs for additional kilometers?

The price is usually between 0.15 €/km and 0.30 €/km incl. VAT, depending on the wheego vehicle type. You can find detailed information on the additional kilometer price of your wheego vehicle on the respective product pages of all offers.

How are excess or shortfall kilometers billed at the end of the term?

Excess mileage will be charged at the end of the term at the excess mileage rates agreed in the contract. Short mileage cannot be refunded. Unfortunately, the mileage package cannot be adjusted after the contract has been signed.

Can the terms stated on the website be adjusted?

The terms shown on the wheego offer pages cannot be shortened or extended. However, if you have concluded a follow-up contract with wheego for your next car subscription, we will try to enable you to make a transition without interruption.

What hidden costs will I incur?

The mileage package you have booked is included in your monthly subscription rate. Any additional kilometers over and above the agreed package will be billed cumulatively at the end of your rental period. The mileage at the time of return to our hubs counts. If you pick up the wheego vehicle at your home, the mileage at the time of handover to our transfer partner counts as the return mileage of your rental contract. You pay the agreed costs of the additional kilometers for each kilometer that exceeds your booked inclusive kilometer package. Every month you must report the current mileage of your subscription vehicle to wheego by email. We only need this mandatory information to check whether you are largely within the agreed mileage and, if necessary, to warn you of high additional mileage costs at the end of your subscription.

Can I take out a subscription with a non-German driver's license?

That's no problem at all, if you have a valid EU driver's license, you can take out a subscription with us.

(3) All about the car - offers / availability / equipment

Can wheego vehicles be individually configured?

It is very important to us to guarantee you the fastest possible availability of your desired vehicle. That is why all wheego vehicles are already configured. You can view the detailed equipment features on the offer page of the respective wheego vehicle.

What condition are vehicles in at wheego?

Your wheego car is as good as new.

Can I make modifications to my wheego car?

Unfortunately, any installations or modifications to the vehicle that lead to permanent changes may not be carried out. We are subject to the specifications of our vehicle suppliers. However, all non-technical modifications that you can remove without leaving any residue or damage before returning the vehicle to wheego are permitted.

What tires do the wheego cars have?

We deliver your wheego car with winter tires - so you can have safe driving fun all year round.

What exactly is included in my wheego Auto subscription?

Your wheego car subscription includes service, maintenance, taxes, insurance, GEZ, tires and the loss in value due to normal use of the vehicle - i.e. everything except refueling. This also includes all naturally occurring signs of use such as tire and brake wear as well as any necessary workshop appointments for tire and oil changes. If you are involved in an accident with your wheego car, we will of course take care of settling the claim with the insurance company. Your deductible per claim depends on the wheego subscription vehicle you have booked and is €750.

What delivery time should I plan for if I want to subscribe to cars?

We have many wheego vehicles in stock, which are often available immediately, at the latest within 1-2 weeks after signing the contract.

What fees apply?

In addition to the monthly subscription price, wheego may charge a deposit depending on your creditworthiness. The amount of the deposit is a maximum of three months' rent. If you wish to have your new wheego car delivered within Germany, we will charge the transportation costs additionally. Collection from our wheego hubs is free of charge for you.

How long does it take until I receive my wheego car?

The majority of wheego vehicles are already waiting for you in stock and are therefore immediately available. The maximum waiting time is 1-2 weeks, depending on delivery.

(4) Booking / requirements / creditworthiness / deposit / authorized drivers

What requirements do I have to fulfill?

In order to use the wheego subscription, you must have a German registration address, be between 18 and 75 years old and have held a valid driving license in the EU for at least two years (from the date of issue of the driving license). For wheego vehicles above the compact class as well as for all vans and commercial vehicles, a minimum age of 21 years applies. An additional fee may apply for drivers under the age of 23 (young driver fee).

Will my credit rating be checked?

Before you take out your wheego subscription for the first time, we carry out a credit check using Creditreform. Whether and in what amount a deposit is required depends on your creditworthiness. The amount of the deposit is a maximum of three months' rent.

Can I take out a wheego subscription with a non-German driver's license?

You can take out a subscription with us if you have an EU driver's license.

Is there a deposit in addition to the monthly rent for the car?

With wheego you get a car in mint condition. In order to prevent payment defaults and to be able to offer all customers a favorable monthly rental for the car, we check the creditworthiness before the first subscription rental. Depending on your creditworthiness, a deposit may be required. The amount of the deposit is up to 3 months' rent.

When will the deposit be debited?

If we require a deposit payment from you, this will be debited approximately 7 days before the start of the rental period.

When will my deposit be refunded after the subscription ends?

The refund of your deposit can take up to 14 working days. When you return your wheego vehicle, an independent, official online appraisal will be carried out. Any damage that has occurred during the term will be recorded here. The cost of repairing this damage will then be charged to you and, if applicable, offset against your deposit.

Can other drivers also use the rented wheego car?

You can add more drivers to your wheego subscription at any time. Like you, they must be between 18 and 75 years old and have held a valid driver's license for at least 2 years. Registration is uncomplicated and free of charge. You can easily register additional drivers by sending an email to [email protected]. Let us know your rental contract number and send us a copy of the front and back of the additional driver's license. Unfortunately, unregistered drivers are not allowed to use the wheego vehicle for insurance reasons.

What does it cost to register an additional driver?

The registration of additional drivers is free of charge at wheego. You can easily register additional drivers by sending an email to [email protected]. Let us know your rental contract number and send us a copy of the front and back of the additional driver's license. Please note that the same requirements apply for your additional drivers as for you: They must be between 18 and max. 75 years old and have held a valid driver's license for at least 2 years. The driver's license must also be a driver's license recognized in the EU. Drivers under the age of 23 may be subject to an additional fee, the Young Driver Fee.

How long does it take for my request to register (additional) additional drivers to be checked and confirmed?

Please allow 2-3 working days to check and confirm your additional drivers. Please note that the additional drivers are only authorized to use the rented wheego vehicle after written approval by the wheego team.

Where can I find my additional drivers that I have already registered via wheego customer service?

Additional drivers that you have already successfully registered via our customer service are stored in our system. Please contact wheego customer service by email ([email protected]) if you need an up-to-date overview of your additional drivers.

(5) Order status / delivery status

How long does it take until I receive my wheego car?

The majority of wheego vehicles are already waiting for you in stock and are therefore immediately available. The maximum waiting time is 1-2 weeks, depending on delivery.

What is the status of my order and delivery?

After your successful order, the wheego service team will inform you about the fastest possible delivery or handover date for your wheego car. In individual cases, this date may be postponed, as we are dependent on our suppliers, forwarding agents and registration services. Should a postponement of your appointment be necessary, the wheego service team will inform you immediately.

My delivery status has not yet been confirmed, what is the current status?

We will confirm the exact delivery or handover date of your wheego car as soon as we have received all the necessary information from our suppliers, carriers and registration services. This can take up to 2 working days from the time of your binding order.

(6) Handover / delivery / return

Can I pick up my wheego car myself?

You have the choice: When you place your order, you can decide whether you want to collect the car from one of our hubs yourself or whether we should deliver your wheego vehicle to your desired address. Unfortunately, it is no longer possible to change the delivery method agreed with you after you have placed your order, as we immediately instruct our logistics partners to ensure the fastest possible delivery.

How much will delivery to my desired location cost?

The delivery costs depend on the distance to your desired location. Delivery is carried out by one of our logistics partners with whom we have agreed the best conditions for you. The wheego team will inform you about the exact delivery costs when you place your order.

Where can I have my wheego car delivered?

We will deliver your new wheego car to your desired address within Germany. Unfortunately, delivery to islands is not possible.

What do I need for the handover?

The handover of your wheego vehicle takes about 20 to 30 minutes. Please have your valid driver's license and your original identity card ready.

Can another person take over the wheego vehicle for me?

Please contact our customer service directly ([email protected]) to find out whether it is possible for a third person to take over your wheego car.

What costs will I incur when returning the wheego car?

You have the choice of having your vehicle collected by one of our logistics partners or returning it to the wheego hubs free of charge. The costs for collection by a logistics partner depend on the distance. If you would like a pick-up, please contact the wheego service team. We will then inform you of the exact costs and arrange the collection. If the car is returned with damage that it did not have when it was handed over, you will be invoiced for the repair costs following a neutral expert opinion.

How do I return my wheego car?

You have two options for returning your wheego car subscription: A neutral appraiser appointed by us will make an appointment with you and prepare the vehicle condition report together with you online. All you need is your smartphone with a camera. The vehicle will then be collected from your home promptly by one of our logistics partners. There is a collection fee for this, which depends on the distance. Alternatively, you can return your vehicle to our hubs free of charge - within opening hours. The vehicle will then remain on site. Please allow between 30 and 60 minutes for the condition report.

When will my deposit be refunded after the subscription ends?

The refund of your deposit can take up to 14 working days. When you return your wheego vehicle, an independent, official online appraisal will be carried out. Any damage that has occurred during the term will be recorded here. The cost of repairing this damage will then be charged to you and, if applicable, offset against your deposit.

Where can I return my car?

You have the choice: Either you bring your wheego vehicle to one of our hubs free of charge or you decide to pay for a pick-up. If you would like a pick-up, please contact the wheego service team at least 21 days before your subscription expires. The collection costs will then depend on the distance to your desired collection location in Germany. The wheego service team will inform you of the exact collection costs when you place your order. Before a driver from our logistics partner collects the vehicle from you, a mobile, independent appraisal will first take place at your location. A neutral expert appointed by us will make an appointment with you and then prepare the vehicle condition report together with you online. All you need is your smartphone with a camera.

How is the expert opinion carried out on the return?

A neutral expert appointed by us will make an appointment with you and prepare the vehicle condition report together with you online. All you need is your smartphone with a camera. This takes 20-30 minutes, depending on the condition of the vehicle. After a processing time of 5-7 days, you will receive a copy of the report and the final invoice by email. If you bring your wheego vehicle back to one of our hubs yourself, the appraisal will take place at the respective location. If you have your wheego vehicle collected from your home for a fee, the online appraisal will be carried out by our logistics partner shortly before collection.

I have a long journey to the return location, will I lose my inclusive kilometers?

Yes, please include the distance to the return location in your inclusive kilometers. The mileage at the time of return at our wheego hubs counts. You pay the agreed costs of the additional kilometers for each kilometer that exceeds your booked inclusive kilometer package. If you pick up the wheego vehicle at your home, the mileage at the time of handover to our transfer partner counts as the return mileage of your rental contract.

What hidden costs will I incur?

Basically none, as we do everything we can to make our prices as transparent as possible for you. If you order a delivery to your desired location in Germany at the beginning of your wheego subscription and/or a collection at the end of the rental period, we will charge you the logistics costs. However, the wheego service team will always inform you of the exact costs before you place your final order. If you collect your car from our hubs and return it there, there are no additional costs for you.

What damage will be billed at the end of my subscription?

Your wheego Aborate includes signs of use such as minor scratches on door handles or in the interior. Naturally occurring signs of wear and tear, such as tire and brake wear, are also included. After the subscription expires, scratches that need to be painted, dents that need to be pressed out or stone chips that need to be repaired will be charged. You will be charged a maximum of the agreed excess per claim.

(7) During the subscription period / monthly subscription fee / residents' parking permits / trips abroad

How is the monthly installment billed?

All our vehicles can be paid for by SEPA direct debit. Payment by credit card is also possible. In addition, our business customers and private customers have the option of paying on account for vehicles that run directly via wheego, provided they have sufficient creditworthiness.

When is the monthly installment debited?

In principle, your monthly installment is always debited on the day of delivery (or on the day of collection if you collect your car from our hubs). For example, if you receive your wheego car on January 4th, the monthly installment will always be debited in advance on the 4th of each month. Unfortunately, the debit date cannot be changed.

Can I change the date on which the monthly installment is debited?

No, unfortunately not, because the monthly installments are always due from the day of delivery (or the pick-up date if you pick up your wheego car in our hubs) each month.

I would like to apply for a resident parking permit for my wheego car. What do I need?

Please contact your wheego service team by email ([email protected]). We will provide you with all the necessary documents (owner's declaration) as quickly as possible. You will find the vehicle registration document in your wheego car. You will need these two documents to apply for a resident parking permit.

Can I smoke in the wheego car?

Smoking is not permitted in wheego cars.

Can I transport my pet in my wheego car?

In principle, you may transport your pet in your wheego car. However, you must make sure that the animal does not leave any dirt, hair or scratch marks behind.

You will have to pay for the special cleaning and removal of traces yourself.

For safety reasons, we also recommend always using a transport box and placing it in the trunk.

We would like to point out that animals must be adequately secured during transportation and that you must provide a suitable securing device in the form of a transport box, belt or separating grid and use it during the journey.

In which countries can I drive my wheego car?

The rental vehicle may only be used in the following countries: Andorra, Belgium, Denmark, Germany, Finland, France, Greece, Great Britain, Italy, Ireland, Iceland, Croatia, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Austria, Poland, Portugal, Sweden, Switzerland, Slovak Republic, Slovenia, Spain, Czech Republic and Hungary.

(8) Insurance / damage / parking tickets

How is my car insured with the wheego subscription?

In addition to comprehensive liability insurance, your wheego car is fully comprehensive insured. The fully comprehensive insurance also includes the benefits of a partially comprehensive insurance. The deductible for partial and fully comprehensive cover depends on the wheego vehicle model booked. Information on the amount of the deductible can be found in the product information of all our offers. Unfortunately, the amount of the deductible cannot be adjusted.

What do I do in the event of an accident or damage?

The wheego claims hotline (+4920357077776) is available for you around the clock 24/7. If you have an accident, it is imperative that you inform us immediately. We will send you the number of the wheego damage hotline by e-mail before handing over your wheego vehicle. Please always inform the police in the event of an accident or damage.

What is the procedure in the event of damage?

You can also rely on wheego in the event of a claim. Our own claims management team is available around the clock to support you and help you organize the next steps. You will receive the number of the claims hotline from us by e-mail. In the event of an accident, please always call the police in order to clarify who is at fault. Depending on the claim (accident or warranty claim), we will check whether or not you are required to pay an excess. The amount of the excess depends on the wheego vehicle model booked. Information on the amount of the excess can be found in the product information of all our offers. Unfortunately, the amount of the deductible cannot be adjusted. wheego does not provide a replacement vehicle for workshop visits. If necessary, the garage can offer you a replacement car. Unfortunately, the costs for this cannot be covered by wheego.

What does the liability insurance in the wheego subscription cover?

Motor vehicle liability insurance covers damage that you as a driver cause to other people, their property or assets.

What does the comprehensive insurance in the wheego subscription cover?

Fully comprehensive insurance also includes the benefits of partially comprehensive insurance. This means that you are insured for damage that is not your fault, e.g. if your car is stolen or in the event of storm damage such as storms or lightning strikes. You are also insured for damage and accidents caused by your own fault. An excess is required for each accidental damage claim. The amount of the excess depends on the wheego vehicle model booked. Information on the amount of the excess can be found in the product information of all our offers. Unfortunately, the amount of the excess cannot be adjusted.

What is not covered by fully comprehensive insurance?

Comprehensive insurance generally does not cover damage caused by the loss of keys or documents (e.g. the vehicle registration document). In addition, fully comprehensive insurance does not cover punctured tires. Therefore, wheego vehicles are equipped with spare tires or tire kits.

How does the deductible work with wheego?

If you have an accident or damage caused by your own fault, this is covered by comprehensive insurance. A deductible will be charged for each claim. The amount of the deductible depends on the wheego vehicle model booked. Information on the amount of the deductible can be found in the product information of all our offers. Unfortunately, the amount of the deductible cannot be adjusted.

Can I reduce the deductible?

No, unfortunately the agreed deductible cannot be reduced.

What damage will be billed at the end of my subscription?

Your wheego Aborate includes signs of wear and tear such as minor scratches on door handles or in the interior. Naturally occurring signs of wear and tear, such as tire and brake wear, are also included. After the subscription expires, scratches that need to be painted, dents that need to be pressed out or stone chips that need to be repaired will be charged. You will be charged a maximum of the agreed excess per claim.

What happens if I get a parking ticket?

Traffic tickets first end up with us in the wheego service team and we are obliged to provide information to the responsible authority. You will then be contacted directly by the authority. You can find the fees in our current schedule of costs and fees.

(9) Contract extension / termination / goodwill / withdrawal

How and when can I cancel my wheego Auto subscription?

You can cancel at any time after the minimum term of one month. You must give notice of termination in writing by email to [email protected].

Can I cancel my wheego subscription booking?

The statutory right of withdrawal does not apply to the rental of motor vehicles. Should you nevertheless wish to return the wheego vehicle before the start of the rental period or before the end of the contract for an urgent reason, please contact your wheego team immediately. We will try to find an accommodating solution depending on the individual case.

(10) The wheego Flex Auto subscription for business customers

How do I proceed as a business customer if I want to subscribe to Autos?

If you only want to subscribe to a single wheego vehicle, then order as normal via our website. Please enter a different address as the delivery address if the vehicle is not to be delivered to the company address. If you need several vehicles, please contact us via the business customer form on our wheego website, by telephone on +49 (0) 203 570777 83 or by email to [email protected]

Is the company's creditworthiness checked?

We use Creditreform to check the creditworthiness of business customers.

What documents do I need for the order and how does it work?

A simple (digital) signature is sufficient for many wheego vehicle brands.

How is the monthly installment billed?

All our vehicles can be paid for via SEPA direct debit. In addition, our business customers have the option of paying for vehicles directly via wheego by credit card or - if they have a corresponding credit rating - on account.

What lead time should I plan with if I want to subscribe to Autos?

We have many new vehicles in stock that can be delivered within 1-2 weeks of signing the contract.

Can wheego Flex Auto subscriptions also be used as pool vehicles?

Yes, our corporate customers can also use the vehicles rented on subscription as pool vehicles. Our wheego service team will be happy to provide you with detailed information on this. Important: for all users of your company, the requirements described in our terms and conditions regarding minimum age and duration of driving license possession apply. Please contact the wheego service team with your questions: [email protected]

(11) Contact wheego

When can I reach wheego by phone?

You can reach us from Monday to Friday between 09:00 and 17:00 at +49 (0)203 570 777 88. wheego is unfortunately not available on weekends and public holidays.

Do you still have questions? We can help you in any situation.

Do you know our app?

There you can easily rent a car in your area.

The app is currently only available in German.

Do you have any further questions?

You can write or call us at any time. We are available for you 24/7!

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Hubert

Founder & CEO

wheego is not just a brand, wheego is part of a technology group that develops, owns, operates and markets various integrated system modules for the optimization and digitalization of mobility around the world.

In April 2021, Hubert Terstappen founded share-tec GmbH (as part of the VCC Group), which holds the wheego brand rights and brought on board several experienced members and car rental experts from the former Buchbinder and Global Management and Franchise team. wheego is a brand of share-tec GmbH. Hubert Terstappen is one of the leading personalities in the mobility industry. He started his own car rental business back in 1987 and expanded throughout Germany. After the merger with Buchbinder, Hubert Terstappen became Managing Director of the Group and developed the company into the fourth-largest mobility provider in Germany and the market leader in Austria with over 30,000 vehicles at 165 locations. The entrepreneur also founded the international franchise system Global Rent a Car and expanded the brand into 20 countries worldwide. Following the successful sale of the Buchbinder Group to Europcar, he was responsible for the integration into the Europcar Mobility Group and was appointed Managing Director of Europcar in Germany. He left the company in 2020 and founded the VCC VENTURES Group and the associated companies share-tec GmbH, mobi-tec GmbH and PARKsmart. In the first financial year, Hubert Terstappen and the wheego team achieved all planned milestones. The Share, Rent, Auto Abo and Car Sales products were successfully launched, the wheego-mobility.com website and the wheego app (iOS and Android) were launched and the first wheego Mobility Stores were opened in Berlin, Hamburg, Vienna and other major cities. The wheego franchise partner program also got off to a very successful start. More than 20 international partners have already joined the wheego franchise system and have started to operate under the wheego brand in addition to the two Group countries Germany and Austria. At the same time, the development of the VCC Group's own technology solutions is making good progress. At the heart of the development is the RideCube© system, an integrated car rental and car sharing technology with many unique features and tools to operate the mobility business in the most convenient and efficient way and provide customers with a unique rental experience.