General Terms and Conditions

wheego Car Sharing

wheego Car Rental

General Terms and Conditions of Share-Tec GmbH for wheego Car Sharing (GTC)

As at April 2024
1. Subject matter

1.1 These General Terms and Conditions (“GTC”) govern the business relationship between Share-tec GmbH, which operates station and zone-based car sharing under the wheego brand (hereinafter: “wheego”) and persons (“customers”) who use wheego’s services as part of the registration of a user account (framework agreement). In addition, the General Rental Terms and Conditions (“GTC”) govern the business relationship between wheego and customers who rent vehicles (“Rental Agreement”).

1.2 Rental agreements under the GTC are concluded in Germany with wheego as the lessor and outside Germany with the respective local company affiliated with wheego as the lessor, depending on the country in which the rental is initiated. Irrespective of whether the rental agreement is concluded between a local company affiliated with wheego as lessor and the customer, the framework agreement always exists between wheego and the customer.

It is also possible for rental agreements to be concluded via mobility platforms operated by third parties (each a “mobility platform”). In this case, no framework agreement is required.

In such cases, the terms and conditions of use and business of the respective mobility platform (in each case the “Platform Terms and Conditions”) apply in addition to the GTC, whereby the customer’s rental agreement is always concluded with wheego or the local company affiliated with wheego as the lessor.

The wheego AVBs apply without restriction to the individual rental agreements concluded in this way.

1.3 These GTC are supplemented by the “wheego share schedule of costs and fees”, which can be accessed via the wheego website (https://www.wheego-mobility.com/de/agb#agb-share) and in the wheego app.

1.4 In order to use the services of wheego Share, it is necessary to have a mobile device on which the wheego app is installed.

If the customer has concluded a rental agreement via a mobility platform, a separate app may be required, depending on the conditions of the mobility platform operator.

In any case, the customer himself must ensure the possibility of mobile data communication with his end devices and shall bear the costs of data transmission incurred vis-à-vis his mobile phone provider.

1.5 Further information about wheego and the services provided by wheego as well as how to behave in the event of accidents and other questions can be found in the FAQ in the app and on the wheego website at https://www.wheego-mobility.com/de/share/faq.

If the customer is required to contact wheego or a local company affiliated with wheego in the following without providing further information, the telephone number (add phone number) of the service team or e-mail address ([email protected]) stored in the wheego app must be used for this purpose.

2. registration, user contract

2.1 The customer registers their individual user account via the wheego app. This can be downloaded to the customer’s device free of charge via the Google Play Store or the Apple App Store.

2.2 By entering the requested data and after confirming these GTC in the registration process, the framework agreement between wheego and the customer is concluded. For this purpose, it is necessary that wheego sends the corresponding confirmation with an activation link to the customer and that the customer clicks on this activation link. A registration fee must be paid for the registration of a user account in accordance with the “wheego share schedule of costs and fees”.

2.3 The customer has no claim to the conclusion of a framework agreement. wheego reserves the right to reject a registration for comprehensible reasons, in particular if wheego has reason to believe that the potential customer will not behave in accordance with the contract.

2.4 The customer is prohibited from registering more than once or maintaining several user accounts with wheego. wheego reserves the right to claim a contractual penalty in accordance with the valid “wheego share costs and fee schedule” in the event of multiple registrations. This also applies to registration with false or falsified data.

This shall not affect the assertion of any further damages in excess thereof. In this case, the contractual penalty shall be offset against the corresponding claim for damages.

2.5 As part of the registration process, the customer chooses a password of their own choosing. This password is used to access the wheego app after activation. In addition, the customer chooses a personal PIN with which he starts his individual rental contracts. The customer can change the password and personal PIN independently at any time via their user account in the app.

2.6 The customer is obliged to keep his password and PIN separate and carefully at all times and never to disclose the password or PIN to third parties. Furthermore, the customer undertakes to choose his password and PIN in such a way that they cannot be easily guessed. In particular, the customer must choose a password and PIN that he does not use for other access procedures in order to prevent misuse. In particular, the customer may not keep the PIN and password unattended or in a way that is openly legible.

The customer must always ensure that all data relating to his user account is protected at all times and that no third party gains access to his data in any way whatsoever.

For this reason, the customer is also obliged to protect their mobile device from access by third parties with a separate, secure password or a corresponding security measure (biometric data such as Face ID or fingerprint).

wheego is entitled to restrict the use of the wheego app or exclude the customer from using it, provided that no access restriction (face ID, PIN/password, fingerprint) is activated on the end device.

2.7 If third parties obtain the password/PIN and/or other data relating to the user account, the customer is obliged to inform wheego of this immediately.

This also applies if third parties misuse the data.

The customer is then obliged to present the incident in detail – proof that a police report has been filed is not sufficient for the presentation alone.

2.8 In the event of a culpable breach of the customer’s duty of care with regard to the handling of the password and PIN and third party access occurs, the customer shall be liable for all resulting damages in accordance with the statutory provisions.

This applies in particular if the theft, damage or misuse of a vehicle was made possible directly or indirectly by the breach. Furthermore, the customer is generally liable for all damages resulting from a delayed notification of the acquisition and/or misuse of the password/PIN and/or other data relating to the user account for which the customer is responsible.

2.9 If third parties gain access to a wheego vehicle via the customer’s user account, the customer is obliged to notify wheego immediately. The customer is then obliged to present the incident in detail – proof that a police report has been filed is not sufficient for the presentation alone.

If the customer culpably breaches the obligations listed, the customer shall be liable for all resulting damages in accordance with the statutory provisions. This applies in particular if the theft, damage or improper use of a vehicle was made possible directly or indirectly by the breach.

2.10 The customer undertakes to notify wheego immediately of any changes to their data (name, address, e-mail address, mobile phone number). The customer can only change the means of payment via the wheego app. If the customer violates this obligation, he is liable in particular for damages and consequential damages resulting from incorrect or outdated data. If the customer’s data is not up to date, wheego reserves the right to block the customer’s user account.

2.11 The framework agreement is concluded for an indefinite period and can be terminated by either party in text form (e.g. letter, email) or via the options available in the wheego app. wheego will give two weeks’ notice of termination to the end of the month.

2.12 The right of the contracting parties to extraordinary termination of the framework agreement remains unaffected by this. wheego may in particular terminate the agreement without notice and exclude the customer from using the vehicles if the customer

a) has provided incorrect information or concealed facts during registration, verification or in the course of the contractual relationship with wheego and therefore wheego cannot reasonably be expected to continue the contract,

b) does not refrain from serious breaches of the contractual relationship with wheego or does not immediately remedy the consequences of such breaches of contract that have already occurred,

c) has committed a breach of contract that is subject to a contractual penalty under these GTC or the GTC, in particular violations of the prohibitions in sections 2.2 and 2.3 of the GTC.

d) has generally stopped making payments

e) is a consumer and is in arrears with payments due

f) is a legal entity under public law, a special fund under public law or an entrepreneur who is acting in the exercise of his commercial or independent professional activity when concluding the framework agreement and is in arrears with payments due

g) has provided incorrect information or concealed facts during registration or in the course of the contractual relationship and therefore wheego cannot reasonably be expected to continue the contract

h) does not refrain from serious breaches of the contract despite a written warning or does not immediately remedy the consequences of such breaches of contract that have already occurred

i) has driven under the influence of alcohol or drugs;

j) has passed on his/her customer login data (user name, password and/or PIN) to another person.

2.13 If the framework agreement is terminated, wheego is entitled to continue to store the data from the user account (in particular the data on concluded rental agreements) in order to carry out any outstanding billing and to process any outstanding official or criminal charges and/or investigations. Subject to any further legal justification, this applies in any case for a storage period of 36 months, as this is regularly required for the aforementioned purposes.

3. authorization of use, driving license, verification

3.1 Customers are natural or legal persons or partnerships (the latter two are hereinafter also referred to collectively as “business customers”) who have successfully and properly registered with wheego and who have concluded a valid framework agreement with wheego.

3.1.1 Natural persons are authorized as customers and in particular entitled to reserve vehicles and conclude rental agreements under the GCU if they

a. have concluded a user contract with wheego in accordance with these GTC and have a user account activated by wheego. Furthermore, they must have successfully completed the verification process and have the wheego app with the latest software version on an end device,

b. or via a mobility platform are authorized to conclude rental contracts with wheego or the local company affiliated with wheego as lessor in accordance with the GTC,

In any case, it is necessary that the customer

a. have reached the minimum age of 18 years, unless a higher minimum age is required for certain vehicle models. This is displayed in the wheego app and in the wheego share cost and fee schedule.
When booking via a mobility platform, it may also be possible to conclude rental contracts with a different minimum age,

b. is in possession of a valid driver’s license for driving the respective vehicle in the country in which the rental agreement is concluded. In addition, the customer must in particular fulfill any conditions and requirements contained therein and carry them with him/her at all times during the rental period

c. to have held this driver’s license for at least 1 year. In the case of bookings via a mobility platform, further restrictive requirements may apply to the conclusion of rental contracts,

d. have a registered address in the country in which the rental agreement is concluded or in another country of the European Union or the European Economic Area.

3.1.2 Legal entities and partnerships (hereinafter referred to as “business customers”) are entitled to reserve vehicles and conclude rental agreements under the GCU provided that they

a. have concluded a framework agreement with wheego in accordance with these GTC and have a user account activated by wheego.
b. or are authorized via a mobility platform to conclude rental agreements with wheego or the local company affiliated with wheego as lessor in accordance with the GTC,

In addition, business customers must link one or more users to their customer account. These users are authorized by the business customer to carry out rentals in their name and for their account and with their stored means of payment.

In any case, it is necessary that the user

c. to have held this driver’s license for at least 1 year. In the case of bookings via a mobility platform, further restrictive requirements may apply to the conclusion of rental contracts,

d. have a registered address in the country in which the rental agreement is concluded or in another country of the European Union or the European Economic Area.

3..2 In order to be able to conclude rental contracts under the GTC, the customer must have his driving license and identity checked and verified by wheego or a service provider commissioned by wheego. In the case of business customers, the following conditions for the customer apply to the user by way of derogation.

To do this, the customer calls up the verification function in the wheego app. The customer can then check and verify the validity of his driver’s license and his identity by photo/video. At the request of wheego, the customer must go through a verification process again to prove his identity or the current validity of his driver’s license. wheego is entitled to request further documents from the customer for registration and verification.

When concluding rental contracts via a mobility platform, verification takes place by going through the corresponding process on the mobility platform.

3.3 If the customer’s driving license has been revoked or the customer’s driving license has been temporarily seized or confiscated, the authorization to rent and/or use vehicles shall expire immediately. The customer’s corresponding authorization shall be suspended for the duration of a driving ban imposed by a court or the authorities. In the event that the driving license is restricted, wheego reserves the right to withdraw the authorization to rent and/or use vehicles.

3.4 The customer must notify wheego immediately of the withdrawal or restriction of his driving license, the effectiveness of a driving ban or a temporary seizure or confiscation of his driving license. The notification must be made immediately in writing by e-mail.

3.5 wheego reserves the right to block a user account. This also includes blocking the possibility of concluding rental contracts via mobility platforms. This applies in particular in the event of breaches of contract by the customer towards wheego or the local company affiliated with wheego as lessor, for example in the event of late payment or breaches of obligations that are subject to a contractual penalty.

In addition, the conclusion of rental agreements via a mobility platform may be blocked if the framework agreement has been terminated or if there are grounds for termination in accordance with section 2.12 of these GTC. Such measures will be communicated to the customer by e-mail and/or post if the customer has concluded a framework agreement with wheego.

Blocking the user account simultaneously cancels all reservations made by the customer in the future.

4. use of customer data

4.1 wheego collects and processes the customer’s personal data in accordance with the privacy policy, which is available at https://www.wheego-mobility.com/de/datenschutz.

4.2 If the lessor under the rental agreement is not wheego, but a local company affiliated with wheego, wheego and the local company affiliated with wheego exchange customer data in order to enable the provision of the services under the framework agreement and the rental agreement. In this context, an agreement has been concluded that regulates the joint responsibility for the processing of personal data. Further information can be found in the privacy policy, which is available at https://www.wheego-mobility.com/de/datenschutz

4.3 The individual rental processes are recorded by wheego via GPS or telematics with start and destination location, start and destination time and duration of use as well as start and destination kilometers and fuel or charge level at the start and destination time and listed in the invoice, which the lessor issues under the GTC. wheego is entitled to use service providers to determine the vehicle location or the vehicle data listed above.

4.4 wheego as well as the lessor (in cases where the rental agreement is concluded with a local company affiliated with wheego) are entitled, for the purposes of

a.Contract execution
b.Billing
c.To prove breaches of contract and / or criminal offenses
d.Improvement of the offer

to collect, process and use the following data:

1.the customer’s personal data specified for the user account
2.the customer’s usage and vehicle data
3.the data of the rented vehicle at the start time
4.the data of the rented vehicle at the destination time
5.as well as the track data generated by GPS during the respective rental, in particular if automated damage detection is used.

This also applies to data transmitted by a mobility platform to wheego or the rental company for these purposes.

This also includes the (generic) location and movement data of the respective user’s mobile device.

The vehicles can also have functionalities that enable wheego to process location data and information about the vehicle status (locking, speed, sensor data, bumps).

4.5 wheego and the lessor (in cases where the rental contract is concluded with a local company affiliated with wheego) are entitled to contact the customer by telephone or in writing by e-mail if there is a specific reason for doing so. This may be necessary, for example, to determine the cause of a malfunction. This applies enumeratively but not exhaustively

a) in the event of disruptions to the rental or usage process, e.g. if the customer opens the vehicle but does not start the journey within a foreseeable period of time after opening,

b) if the rental period is longer than expected, so that it cannot be ruled out that the customer will have problems ending the rental period

c) in the event of exceptional use of the fuel and charge card

d) in the case of automated reporting of unusual driving and steering behavior as well as impacts that may indicate damage or injury

4.6 If the customer makes use of services provided by a company other than wheego or a local company affiliated with wheego, wheego will transmit the necessary customer data to the company providing the services for the purpose of performing and invoicing these services. wheego and the lessor (in cases where the rental agreement is concluded with a local company affiliated with wheego) reserve the right to pass on the customer’s personal data to regulatory and law enforcement authorities within the scope of data protection legislation.

5 Liability and material contractual obligations of wheego

5.1 wheego is liable – except in the case of personal injury – for damage suffered by the customer, regardless of the facts or legal grounds (e.g. default, breach of contract, tort, culpa in contrahendo), in particular also with regard to any consequential damage and claims by third parties, only in the event of intentional or grossly negligent action by wheego or one of its vicarious agents in accordance with the statutory provisions. The no-fault guarantee liability of wheego pursuant to Section 536a (1) BGB for material defects existing at the time of conclusion of the rental agreement is excluded

In the event of a breach of material contractual obligations or in the event of injury to life, limb or health, liability shall also exist in the event of slight negligence. Material contractual obligations are obligations that enable wheego to properly perform the contract with the customer in the first place and on the fulfillment of which the customer regularly relies and may rely. The claim for damages for breach of material contractual obligations is limited to the foreseeable damage typical for the contract.

5.2 wheego is not obliged to store items that the customer has left behind in the vehicle upon return. In this case wheego accepts no liability.

6 Liability of the customer

The customer is liable to wheego for damages for which he is responsible. This includes, in particular, breaches of the GTC and GTC, theft, damage or loss of the wheego vehicle as well as keys and accessories (incl. parking/fuel card, charging cable, etc.). In the event of liability on the part of the customer without vehicle insurance cover, the customer shall indemnify wheego against third-party claims.

In the event of a self-inflicted accident, the customer’s liability shall also extend up to the amount of the agreed excess to ancillary damage costs, such as expert costs, towing costs, depreciation, rental loss costs, higher insurance premiums,

The customer is liable for the consequences of traffic violations or criminal offenses committed with wheego vehicles. He is responsible for all resulting costs and indemnifies wheego completely from any claims of third parties. For the processing of traffic violations (warnings, fees, fines, etc.), the customer must pay wheego a lump sum for each case. The amount of the flat-rate fee is set out in the applicable “wheego share cost and fee schedule”.

wheego is not obliged to forward objections of the customer in the administrative offense procedure to the authorities or to conduct other research.

7. changes to the GTC

7.1 wheego reserves the right to amend these GTC and the “wheego share schedule of costs and fees” at any time with effect for the future, provided that the changes are reasonable for the customer.

7.2 The customer shall be notified of amendments to the GTC in writing, by email and/or in another suitable manner, e.g. by app notification, one month in advance. The amendments shall be deemed approved and binding for an existing contractual relationship upon entry into force if the customer does not object in writing or by email. The customer will be specifically informed of this consequence when wheego announces the changes. The customer’s objection must be sent to wheego within two weeks of notification of the changes. In the event of a timely objection, wheego is entitled to terminate the contract of use with immediate effect.

8 General provisions and place of jurisdiction

8.1 The business relationship between wheego and the customer is subject to German law. If the customer as a consumer has his habitual residence in another country, the application of mandatory legal provisions of this country shall remain unaffected by the choice of law made in these GTC.

8.2 The exclusive place of jurisdiction for all present and future claims arising from the business relationship with customers who are not consumers shall be Duisburg. The same shall apply if the customer does not have a general place of jurisdiction in Germany, moves his place of residence abroad after conclusion of the contract or his place of residence or habitual abode is not known at the time the action is filed. Mandatory legal jurisdictions remain unaffected.

8.3 Should one or more provisions of these GTC be invalid or void, this shall not affect the validity of the remaining provisions of the contract.

8.4 The European Commission provides a platform for online dispute resolution (OS) under the link https://webgate.ec.europa.eu/odr/. wheego is not obliged and not willing to participate in a dispute resolution procedure before a consumer arbitration board.

9. right of withdrawal

Consumers are only entitled to a right of withdrawal with regard to the framework agreement in accordance with the following provisions:

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the date of conclusion of the contract.

To exercise the right to cancel, you must inform us (Share-Tec GmbH, Theodor-Heuss-Straße 71-73, 47167 Duisburg, Germany, e-mail address: [email protected]) of your decision to cancel this contract by a clear written statement (e.g. a letter sent by post or e-mail). You can use the attached sample withdrawal form, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of revocation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. If you have requested that the services should commence during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already provided by the time you inform us of the exercise of the right of withdrawal with regard to this contract compared to the total scope of the services provided for in the contract.

The customer’s right of revocation shall also expire if wheego has provided the verification service in full and has only started to do so after the customer has given its express consent and at the same time confirmed its knowledge that it will lose its right of revocation upon full performance of the framework agreement by wheego.

Sample withdrawal form

If you wish to withdraw from the contract, please complete this form and return it to us:

share-tec GmbH

Theodor-Heuss-Strasse 71-73,

47167 Duisburg,

E-mail address: [email protected]

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
Ordered on (*)/received on (*) __________________________________________
Name of the consumer(s) __________________________________________
Address of the consumer(s) ________________________________________
Signature of the consumer(s) (only for notifications on paper)
__________________

Date _______________

(*) Delete as appropriate.

General Rental Conditions Rent of Share-Tec GmbH

Version: July 2025

Table of Contents

Part A – General and Contractual Foundations

§ 1 Scope and Subject Matter of the Contract
§ 2 Conclusion of the Rental Agreement
§ 3 Rental Price and Payment Terms
§ 4 Security Deposit (Caution)

Part B – Rental Period, Return, Cancellation

§ 5 Documents to be Presented, Rental Period, Return and Delay
§ 6 Vehicle Acceptance
§ 7 Reservation, Cancellation, Early Return and Rebooking

Part C – Use and Restrictions

§ 8 Use of the Vehicle
§ 9 Prohibited Uses
§ 10 Mobility Service

Part D – Driver, Age and Authorizations

§ 11 Minimum Age, Driving License and Additional Drivers
§ 12 Young Driver Fee

Part E – Damages, Liability and Insurance

§ 13 Conduct in Case of Accidents and Damages
§ 14 Liability of the Renter
§ 15 Accident Replacement Vehicle / Rental Vehicle at the Expense of Third Parties
§ 16 Insurance Coverage

Part F – Termination of Contract and Sanctions

§ 17 Termination

Part G – Data Protection, Legal Matters, Fee Schedule

§ 18 Data Protection
§ 19 Offsetting and Right of Retention
§ 20 Jurisdiction and Applicable Law
§ 21 Severability Clause
§ 22 Language Version
§ 23 Contract Documents
§ 24 Contractual Penalties
§ 25 Cost and Fee Schedule
§ 26 Liability of the Lessor
§ 27 Vehicle Exchange by the Lessor
§ 28 Electronic Communication and Document Delivery
§ 29 Special Regulation for Long-Term Rentals
§ 30 Special Regulation for Vehicles with Toll and Control Systems
§ 31 – “Automated Communication / AI-supported Assistance”

Annex 1:

Contractual Penalties, Cost and Fee Schedule
1 Scope and Subject Matter of the Contract

(1) The following General Rental Conditions (hereinafter: “GTC”) regulate the conclusion, content and processing of rental agreements between Share-Tec GmbH (hereinafter: “Lessor”) and its customers (hereinafter: “Renter”) for the rental of motor vehicles under the brand “wheego.” This is a translated version of the German General Rental Conditions (AGB), and in case of discrepancies, the German AGB version shall be the binding version.

(2) The GTC apply to all rental agreements, regardless of whether they are concluded online, by telephone, in writing, in person or via third-party providers (e.g., booking platforms or intermediaries).

(3) Conflicting or deviating terms and conditions of the Renter do not apply unless the Lessor expressly agrees to their validity in writing.

2 Conclusion of the Rental Agreement

(1) The rental agreement is concluded as soon as the Renter makes a binding booking and this is confirmed by the Lessor. A booking confirmation constitutes a declaration of acceptance within the meaning of § 147 BGB. Several Renters are jointly and severally liable.

(2) Reservations refer exclusively to vehicle groups, not to specific vehicle models.

(3) Side agreements, changes or additions to the contract must be in writing. This also applies to the waiver of the written form requirement.

3 Rental Price and Payment Terms

(1) The prices valid at the time of the conclusion of the contract according to the published price list or the individually confirmed offer apply. The rental price consists of the basic tariff and any surcharges for special services (e.g., additional drivers, protection packages, deliveries, one-way rentals).

(2) Special tariffs only apply for the expressly agreed period and lose their validity in the event of breach of contract, in particular in the event of default in payment or unauthorized use. Otherwise, the normal tariff (according to the fee schedule) applies for the entire rental period, not the special tariff.

(3) All prices and fees include the applicable statutory value-added tax.

(4) Payment of the rental price, any deposits and all other fees is made cashless using the payment methods specified by the Renter and accepted by the Lessor. The charge is made automatically at the start of the rental, at the extension of the rental agreement or when claims are due, unless expressly agreed otherwise.

(5) In the event of late payment, the Lessor is entitled to charge default interest at the statutory rate and any chargeback or reminder fees in accordance with the applicable fee schedule.

(6) If the commissioning of an authorized collection agency is required in the event of the Renter’s default in payment, the Renter must bear the costs incurred within the framework of the statutory fees of a lawyer, unless he was recognizably insolvent or unwilling to pay and also raised no objections to the basis of the claim.

(7) The Renter authorizes the Lessor and its authorized collection agents to debit the rental car costs owed from the contractual relationship and all other claims related to the rental agreement from the credit card presented at the conclusion of the rental agreement or subsequently or specified in the rental agreement. The Renter must present the credit card with which a prepaid booking was made when picking up the vehicle, this is done for identification and security reasons. If the card that was originally used has expired or been lost or stolen, a replacement card from the original credit institution must be presented. The replacement card must be issued to the Renter, and the issue/expiry dates must match those of the original card.

(8) Unless otherwise agreed, the rental price is due at the beginning of the rental period and at the beginning of each rental extension. If subsequent invoicing of the rental price is agreed with the Renter, it is due for payment immediately upon receipt of the invoice. Payment deadlines require a separate written agreement. If the agreed rental period exceeds a period of 28 days, the rent must be paid in periods of 28 days and at the beginning of each period. A rental extension is considered the beginning of a new billing period. A usage fee to be paid is due daily in arrears.

(9) If a down payment on the expected final rental price is agreed and made upon rental, the remaining amount is considered deferred until the end of the rental period, unless otherwise agreed, but at most until the end of a period of 28 days.

4 Security Deposit (Caution)

(1) The Renter is obliged to provide a security deposit (caution) before taking over the vehicle. The amount of the deposit depends on the booked vehicle group and any selected protection packages and is stated in the fee schedule.

(2) The security deposit can only be provided by credit card (Mastercard, VISA,) or – if permitted – by EC-/debit card. The deposit amount and payment method are stated in the fee schedule in Annex 1. This depends on the booked insurance coverage. When renting at a wheego airport station, only payment via credit card (VISA, Mastercard) is possible and a debit card is only accepted for customers residing in Germany with a German debit card. The use of virtual cards, prepaid cards or anonymous means of payment is excluded. The name of the cardholder must match the name of the main driver in the booking. The validity of the credit card must be at least until the end of the rental plus 60 days.

(3) A deposit by third parties is excluded.

(4) The deposit will be refunded after the vehicle has been returned and checked for outstanding claims. Interest on the deposit is excluded. The Lessor is neither obliged to pay interest on the security deposit nor to keep it separate from its assets. The Lessor can also assert its claim for the provision of security during the rental period. In this case, the security deposit becomes due for payment upon receipt of the request for payment.

(5) The Lessor is entitled to demand a reasonable subsequent payment of the deposit during the rental period if the risk of the rental agreement changes significantly (e.g., in the event of damage or breaches of duty).

(6) The Lessor is neither obliged to pay interest on the security deposit nor to keep it separate from its assets. The Lessor can also assert its claim for the provision of security during the rental period. In this case, the security deposit becomes due for payment upon receipt of the request for payment.

5 Documents to be Presented, Rental Period, Return and Delay

(1) The Renter or the authorized driver must present a driver’s license required to drive the vehicle and valid in Germany, the Renter must also present a valid identity card or passport (in connection with a proof of residence/registration certificate not older than 30 days) in the original and, when renting through a broker, additionally the voucher (in paper form or as an e-voucher). If the voucher is missing, a contractual penalty according to the fee schedule is due. An international driving license is required for Renters whose driving license is not issued in Latin script, as well as for Renters with a driving license issued outside the European Union – with the exception of the USA, Canada and the United Kingdom. For Chinese Renters, the national driving license must be presented together with a German translation certified by a Chinese notary. Before entering another country, each driver is responsible for informing themselves about the necessary documents in the respective country. For example, in addition to the driving license, a visa and/or an international driving license may also be required. If a representative appears for the Renter, they must present their own identification documents in addition to the aforementioned identification documents of the Renter, as well as a written power of attorney from the represented party. The submission of the power of attorney is not necessary if their power of representation results from a public register and instead an officially or notarially certified register excerpt, which is not older than 3 months, is submitted.

If the representative acts in legal or voluntary representation for a legal entity or a company or a corporation with its own legal personality, the obligation to submit identification documents of the Renter does not apply; in the case of voluntary representation, the identification documents of the respective authorizing body must be submitted instead.

(2) In the case of online bookings or bookings through a broker/third-party provider, the Renter must also present a valid credit card (MasterCard; VISA-Card) issued to them with sufficient credit limit.

(3) If the aforementioned documents and/or means of payment are not available when the vehicle is handed over, the Lessor is entitled to withdraw from an already concluded (pre-)rental agreement; claims of the Renter for non-performance are excluded in this case.

(4) The rental period begins and ends at the times agreed in the rental agreement. An earlier return of the vehicle does not release from the payment obligation for the entire agreed rental period.

(5) The return of the vehicle is only considered complete when the vehicle, the vehicle key and the vehicle documents are back in the possession of the Lessor.

(6) Extension of the rental period

a) The Renter is obligated to return the vehicle completely and properly at the agreed return location at the return time agreed in the rental agreement. Exceeding the agreed return time will be tolerated up to 59 minutes (grace period). After the grace period has expired, the Lessor is entitled to charge the additional usage time at the respective valid normal tariff (according to the fee schedule). The right to prove a higher damage is reserved.
b) If the return takes place without prior notification from the Renter more than one hour after the agreed return time has expired, the Lessor is entitled to charge a contractual penalty per commenced calendar day of the delay in accordance with the fee schedule in addition to the regular subsequent calculation.
c) If the Renter intends to extend the rental period, they must notify this at least 48 hours before the expiry of the originally agreed rental period. The extension can only take place by personal appearance at a rental station of the Lessor and requires written confirmation. In this case, the Lessor is entitled to demand an adjustment of the deposit.
d) There is no entitlement to an extension of the rental agreement. The Lessor is particularly entitled to refuse the extension if another rental is planned or there are doubts about the proper execution of the contract.

(7) Return after the end of the rental

If the vehicle is finally parked by the Renter at a rental station without corresponding prior agreement of the station opening hours, which are announced by posting in the business premises of the Lessor or can be viewed at wheego-mobility.com – even in the case of the possible insertion of the vehicle keys or documents into a night safe – on an operating site of the station that is not secured against unauthorized entry, the rental agreement will be extended (free of charge) until the opening of the return station. In this case, the vehicle inspection and the creation of the return protocol by the Lessor will only take place at the beginning of business hours on the following working day. The Renter must take care of their participation in the inspection themselves. If damages to the vehicle are found that were not present before rental, the Lessor will request the Renter who is absent during the inspection to comment by sending the return protocol, if possible including photos of the damages, and may wait with the request until the expert opinion is available in the event of an assessment of the damage(s) by a vehicle expert. If the Renter does not respond or does not respond sufficiently within a reasonable period after receiving the request, the Lessor is authorized to decide on the invoicing of the damage. Later objections of the Renter against their claim remain unaffected by this.

(8) If the return takes place without proper agreement at a location other than the agreed one, a contractual penalty can be charged by the Lessor according to the fee schedule. Further claims for damages remain unaffected by this.

(9) The Renter is obligated to return the vehicle fully fueled (or, in the case of electric vehicles, fully charged) and, insofar as vehicles are equipped with an AdBlue® tank, with a 4/4 AdBlue® tank level, unless a different agreement has been made in the rental agreement. Missing quantities will be charged according to the fee schedule.

(10) Upon return, the Renter and/or the driver, together with the Lessor, must take care to create a return protocol and to determine any recognizable damages with the application of usual diligence. A person otherwise entrusted with the return by the Renter acts as their vicarious agent. The Renter can request a separate written confirmation of receipt from the rental station upon vehicle return during business hours, which certifies the condition of the vehicle with regard to visible damages, the fuel level, the mileage, and the date and time of the return.

(11) If the Renter continues to use the vehicle after the agreed rental period has expired, the rental agreement is not tacitly extended.

6 Vehicle Acceptance

(1) The Renter and/or the driver are obligated to independently check the vehicle upon acceptance for the presence of the agreed fuel level or, in the case of electric vehicles, the agreed battery charge level, the current mileage and, with the application of usual diligence, recognizable damages inside and outside and, if such are present, together with the Lessor, must take care for their correct recording in a handover protocol. The Renter and/or the driver can request the Lessor to remove any dirt and/or snow residue that may obstruct visibility from the vehicle before acceptance.

(2) The Renter is obligated to report any subsequent complaints about the handover protocol to the Lessor immediately. In such a case, the Lessor can demand the immediate presentation of the vehicle for inspection, provided it is ready to drive and roadworthy, at the nearest rental station. The Lessor only owes reimbursement of costs for the presentation in the event of a justified complaint and culpability attributable to them in this regard.

(3) Drivers are vicarious agents of the Renter. If the vehicle is handed over to third parties, the Renter is in any case liable for compliance with the provisions of this contract by these and for the behavior of the third party/parties as for their own actions. The Renter is obligated, upon justified request of the Lessor, to provide the name and address of all drivers of the vehicle during the rental period, insofar as these are not already named in the rental agreement.

7 Reservation, Cancellation, Early Return, and Rebooking

(1) Reservations are only binding for vehicle groups and not for specific vehicle models (§ 311 BGB).

(2) Reservations become binding as soon as they have been confirmed by the Lessor. A grace period of 60 minutes after the agreed rental start is granted. After that, the claim to the reserved vehicle is void.

(3) Free cancellation is possible up to 24 hours before the rental start, provided the customer has booked a corresponding additional service according to the fee schedule when booking. In case of later cancellation, the rental price for the full agreed duration remains owed.

(4) If the vehicle is not picked up by the Renter (no-show) or returned prematurely before the expiry of the agreed rental period, the rental price for the full agreed duration remains owed.

(5) A refund for unused rental days will only take place in the event of proven impossibility of vehicle use for reasons attributable to the Lessor.

(6) Rebookings up to 48 hours before the rental start are possible against payment of a rebooking fee. The claim to a vehicle remains subject to availability.

(7) Already made advance payments will be offset against any cancellation or rebooking fees. A repayment of outstanding residual amounts will take place within 10 working days.

(8) If the customer requests vehicle handover outside of opening hours or the customer books for rental outside of opening hours, a lump sum for expenses for the rental outside of opening hours according to the cost and fee schedule will be charged.

8 Use of the Vehicle

(1) The Renter undertakes to use the vehicle exclusively within the contractually agreed scope, with the care required in traffic, and in accordance with the legal and contractual provisions. In particular, they are obliged to,

a) familiarize themselves with the dimensions of the vehicle (especially length, width, height, and turning circle) before starting the journey and to observe passage, height, and width restrictions on their own responsibility,
b) check the vehicle for roadworthiness before starting the journey, especially sufficient tread depth of the tires, proper condition of the lighting, and visible damages,
c) ensure compliance with all maintenance intervals and fluid checks (engine oil, coolant, tire pressure, AdBlue®, windshield cleaner),
d) use only the prescribed fuel or electricity and regularly check fluids (engine oil, AdBlue, tire pressure) and refill as necessary,
e) secure cargo in accordance with legal regulations and not exceed the permissible weight limits (especially axle load, total weight),
f) secure the vehicle against theft, misuse, and rolling away, especially to take the vehicle key with them when leaving the vehicle. (lock the vehicle, secure the key, activate the steering wheel lock),
g) return the vehicle in a cleaned condition inside and outside (this includes the trunk for cars and the loading area for vans) and to avoid gross contamination or damage from garbage,
h) Smoking is strictly prohibited in all vehicles. This includes, in particular, smoking cigarettes, e-cigarettes, tobacco products, herbal mixtures, or similar substances that cause smoke or vapor development. A violation of the smoking ban, especially leaving burn holes, ash residues, or odor pollution, is considered a serious violation of the usage obligations and can be subject to a contractual penalty according to § 24. The assertion of cleaning costs and upholstery replacement is expressly reserved,
i) not transport animals without prior consent,
j) drive the vehicle at all times with foresight and in compliance with the respective permissible maximum speed; exceeding this by more than 20 km/h is considered aggressive driving behavior and represents a serious breach of contract,
k) park the vehicle exclusively on legally permissible, generally accessible areas; parking in disabled parking spaces, fire department access routes, or loading zones without actual loading constitutes a significant breach of duty,
l) only use toll roads when ensuring timely payment of the toll,
m) always treat the vehicle gently and professionally. This means, among other things:
I) when reversing with vans, box-type trucks, or other larger vehicles, always call in a suitable assistant (guide) to secure the driving maneuver. This also applies if the vehicle has reversing cameras or other assistance systems. Technical systems do not replace the obligation to secure with an assistant,
II) when driving through narrow areas, narrow streets, construction sites, gas station entrances, yard entrances, or similar spatially limited situations, prepare the driving maneuvers in such a way that a collision with objects, other vehicles, or structural facilities is safely avoided. This includes, in particular, early swerving and swinging out in curves,

III) for vehicles with an elevated design (e.g., high roof, box-type truck, van), ensure that before entering covered areas, especially underground garages, parking garages, courtyard passages, carports, or loading ramps, the existing passage height is compared with the actual vehicle height. Entry is only permitted if there is a clear safety buffer to the permissible maximum height. The responsibility for complying with the permissible height limit lies exclusively with the Renter,

IV) treat the vehicle with particular care when loading and unloading luggage, goods, or other items and avoid any damage to the bodywork, bumpers, loading area cover, and interior linings. In particular, ensure that no scratches, bumps, or scuff marks occur when handling suitcases, tools, work materials, or bulky objects. A violation of this duty of care is considered improper use and can be penalized with a contractual penalty according to § 24,
V) for vehicles with light alloy, aluminum, or special rims, exercise particular care when driving in narrow passages, parking garages, and when parking and unparking. The Renter must ensure that the rims are not damaged by contact with curbs or by improper driving or curve radii. Damage to these components due to misconduct or lack of attention is considered improper use within the meaning of these GTC and can be penalized with a contractual penalty according to § 24,
VI) exercise particular caution when driving on narrow streets, when parking, and when passing parked vehicles or structural obstacles (e.g., construction sites, exits) in order to protect, in particular, the exterior mirrors from damage. Maintaining a sufficient lateral distance and continuous mirror checks are mandatory.

(2) The Renter must not put the vehicle into operation if it has an obvious defect that impairs road safety. In the event of technical warning messages (e.g., indicator lights), the Lessor must be notified immediately and their instructions must be obtained.

(3) Repairs that become necessary during the rental period without the fault of the Renter to maintain operational or road safety may be carried out by the Renter

– up to a net amount of €50.00 without consent in a recognized authorized workshop,

– beyond that, only with the express prior permission of the Lessor.

Reimbursement claims only exist upon presentation of proper original invoices.

(4) In the event of a recognizable defect in technical devices (e.g., odometer, on-board unit, tachograph), the Renter must inform the Lessor immediately. In the event of intentional manipulation or culpable failure to notify, the Lessor is entitled to calculate a flat rate usage based on 800 km/day, unless the Renter proves lower usage.

(5) For trucks and vans with special equipment (e.g., digital tachograph, toll box, axle adjustment), the Renter is obliged to operate and configure them correctly in accordance with legal regulations. All costs incurred due to incorrect operation or non-compliance will be borne by the Renter.

(6) The Renter must take all reasonable steps to avoid or minimize damage to the vehicle, in particular to take the vehicle out of operation and choose a safe location in the event of defects or dangerous situations.

(7) The Renter must comply with all legal regulations, especially the road traffic regulations. Use on non-public roads or in restricted areas (e.g., racetracks) is prohibited.

(8) The Renter must observe traffic regulations and toll obligations. They are fully liable for all violations of traffic and regulatory provisions and other legal provisions, as well as for all disturbances of possession that they or third parties to whom the Renter entrusts the vehicle cause. They must indemnify the Lessor against all claims made by authorities or other third parties against them as the owner of the vehicle due to traffic, disturbance of possession, or toll payment violations on the occasion of such violations (e.g., fines, administrative fees, towing costs). If the Lessor is held liable accordingly due to a traffic or toll violation committed during the rental period or if their hearing takes place for this reason, the Renter must pay a contractual penalty according to the fee schedule. The Lessor is not obliged to lodge legal remedies against their claim and to inform the Renter before invoicing their expenses.

(9) The Renter indemnifies the Lessor against all claims, taxes (including interest, late payment surcharges, and other ancillary claims), costs, fines, and warnings that authorities assert against the Lessor due to a violation due to non-fueling of the AdBlue® tank.

9 Unauthorized Uses

(1) The following uses are expressly prohibited:

commercial passenger transport without a permit.
the use of the vehicle for testing purposes and participation in motorsport events or driving safety training. This also includes driving on racetracks not dedicated to public traffic, which are open to the general public;
driving under the influence of alcohol (blood alcohol level of 0.0‰) or drugs, as well as after taking medication that could impair driving ability;
driving in the presence of physical or mental impairments that could impair driving ability (e.g., epilepsy);
the subletting not previously permitted by the Lessor;
the transport of hazardous substances within the meaning of the Ordinance on the Transport of Dangerous Goods by Road and Rail (GGVSE);
transfer to drivers who are not named in the rental agreement, who do not have a valid driving license to drive the vehicle or who, unless contractually permitted, do not have the permitted minimum age and/or do not have the minimum duration of driving license possession (Number XII 1);
the use of the vehicle as an advertising medium or means for political parties/groups and/or for the representation of political statements of any kind at public events or gatherings without having obtained the prior consent of the Lessor;
the transport of children up to the age of 12 who are shorter than 150 cm if no suitable and age-appropriate approved restraint systems (baby carrier, child seat, booster seat) are used for the children (all manufacturer’s instructions for the assembly and disassembly of child restraint systems must be followed);
the deactivation of the passenger airbag, unless this is done to protect children or toddlers who are transported using a booster seat or to comply with safety instructions when using a baby carrier; the passenger airbag must be reactivated after use;
any other use of the vehicle for purposes other than intended,
the abusive use of the fuel card stored in the vehicle, which may only be used to refuel the rented vehicle in Germany if a tariff with included fuel costs is used. If a tariff without included fuel costs is used, the use of the fuel card stored in the vehicle is strictly prohibited.

(2) Foreign trips are prohibited and require the prior written consent of the Lessor. Subject to a fee and an increased deposit, trips to Andorra, Belgium, Denmark, Finland, France, Great Britain, Greece (only by ferry), Ireland, Iceland, Italy, Croatia, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Austria, Poland, Portugal, Sweden, Switzerland, Slovakia, Slovenia, Spain, Czech Republic, Hungary are permitted at any time, subject to revocation, provided they are reported to the Lessor before the start of the rental. In the event of a revocation of the permission, the Lessor will reimburse the Renter for a previously paid foreign trip if no border crossing has yet taken place and the revocation is not based on an increase in risk caused by an act or omission for which the Renter is responsible.

(3) Violations of these regulations entitle the Lessor to terminate the rental agreement without notice and to assert a contractual penalty in accordance with the fee schedule.

10 Mobility Service

(1) The mobility service is an optional bookable service package that includes, in particular, the following services:

Breakdown assistance in the event of an empty tank or empty battery,
Towing service in the event of technical defects,
Support in case of key loss or lockout,
Replacement mobility for the duration of a repair (if necessary),
Towing costs in the event of an accident caused by the customer (if necessary)

(2) If the mobility service has not been booked, the Renter bears all costs incurred for these services themselves, unless the cause is demonstrably within the Lessor’s area of responsibility.

11 Minimum Age, Driving License, and Additional Drivers

(1) The vehicle may only be driven by the Renter or by the additional drivers named in the rental agreement. In the case of legal entities, professionally employed drivers named in the contract may also be used.

(2) All drivers must have been in possession of a valid driving license in Germany for at least 12 months at the time of rental and must meet the required minimum age for the respective vehicle class.

The minimum age for rental is:

for cars of classes Mini, Economy, and Compact 18 years,
for vans up to 3.49 tons 18 years
for buses, vans over 3.5 tons and cars above the compact class: 23 years

(3) Additional drivers must present their driving license and a valid identity card or passport in the original upon handover of the vehicle. A fee according to the fee schedule may be charged for each additional driver.

(4) The maximum age for rental is 75 years. Deviating from this, rental beyond this may be permitted upon presentation of a current medical certificate.

12 Young Driver Fee

For drivers who have not yet reached the age of 23, a surcharge (“Young Driver Fee”) will be charged in accordance with the fee schedule.

13 Conduct in the Event of Accidents and Damage

(1) Accidents, damage, theft, destruction, other loss of the vehicle, and defects that occur during the journey must be reported to the Lessor immediately by telephone (the telephone number is stated on the respective rental agreements and also in the vehicle). This expressly includes accidents, damage, and defects that the rental vehicle already has at the start of the rental.

(2) The customer is obligated to ensure that all measures necessary to minimize damage and secure evidence are taken.

The customer must ensure that every self-inflicted or third-party accident in which a vehicle of the Lessor driven and/or rented by him was involved, is recorded by the police. This also applies to accidents with bollards, fences, or other barriers or other markings and boundaries. If the police refuse to record the accident, a written confirmation must be obtained. Should the police refuse to record an accident, the customer must notify the Lessor immediately by telephone and, if necessary, provide proof. In such a case, the customer must coordinate the further procedure with the Lessor’s service team and follow their instructions. This applies regardless of whether the accident was caused by the customer or a third party.

In the event of accidents with injured persons, the fire brigade must be informed immediately.

The Renter is obliged to record the names of the parties involved in the accident and the license plates of the vehicles involved in the accident, including their liability insurance, along with the associated insurance certificate number, and to ask people who may be considered witnesses for their names and addresses, insofar as this is possible.

In the event of theft, vehicle keys and documents must be handed in to the police or the nearest rental station immediately.

The Renter is obligated to take all reasonable and possible measures that are useful and conducive to clarifying the damage event and securing evidence.

(3) The customer may only leave the scene of the accident after

a) the police record has been completed (or, if a police record is not possible, the Lessor has been informed according to (2), and
b) after consultation with the Lessor, if necessary, measures to secure evidence and minimize damage have been taken, and
c) the vehicle has been handed over to a towing company or, after consultation with the Lessor, has been parked safely elsewhere or has been moved on by the customer.

These obligations of the customer do not apply if he is legitimately or excusably absent from the scene of the accident due to accident-related injuries to a person involved in the accident.

Further use of the damaged vehicle of the Lessor may only take place if the customer has received permission from the Lessor to continue using it and the customer has checked that the vehicle is in a roadworthy condition.

(4) Regardless of whether an accident, which the customer is obliged to report to the Lessor immediately, was self-inflicted or caused by a third party, the customer is obliged to send the damage report available at www.wheego-mobility.com/unfallbericht along with a written accident report, fully and truthfully filled out to the Lessor within 3 days: ([email protected]) and to provide the police case number to the Lessor (if one has been assigned). The day of the accident is decisive for compliance with the deadline.

14 Liability of the Renter

(1) The Renter is liable for all damages to the rented vehicle that occur during the rental period and are caused by the Renter or a driver authorized by them. This also includes damages caused by improper handling, overstressing, negligence, or violation of contractual obligations.

(2) The Renter is particularly liable for:

Damage to the vehicle, including damage to tires and rims.
Damage caused by incorrect fueling or operating errors.
Damage caused by transporting unsuitable or unsecured goods.
Damage caused by disregarding headroom or width restrictions.
Damage caused by driving on unsuitable terrain.
Damage caused by theft or burglary, if the Renter has violated their duty of care (e.g., leaving the vehicle unlocked).
Consequential damages resulting from damage that was not reported in a timely manner.

(3) The Renter’s liability can be reduced by taking out an additional liability limitation package (e.g., comprehensive insurance with deductible). The exact conditions and scope of the liability limitation are regulated in the fee schedule and the insurance conditions.

(4) Regardless of an agreed liability limitation, the Renter is fully liable for damages that were caused intentionally or through gross negligence.

(5) The Renter indemnifies the Lessor against all claims of third parties that are asserted due to damage caused by the Renter. This also includes the costs of legal prosecution and expert opinions.

(6) In the event of an accident with an uninsured or fleeing opposing party, the Renter is also fully liable, unless they can prove that they were not at fault for the accident.

15 Accident Replacement Vehicle / Rental Vehicle at the Expense of Third Parties

(1) In the event of a non-fault accident in which the rented vehicle is damaged, the Renter may, under certain circumstances, claim an accident replacement vehicle at the expense of the party responsible for the accident or their insurance company. The Lessor assists the Renter with the processing.

(2) The provision of an accident replacement vehicle is dependent on availability and the conditions of the insurance of the party responsible for the accident.

(3) If the Renter wishes to rent a vehicle at the expense of third parties (e.g., an insurance company), this must be coordinated with the Lessor in advance and approved.

16 Insurance Coverage

(1) The rented vehicle is insured against liability according to the legal provisions. The insurance coverage extends to property damage and personal injury that the Renter or an authorized driver causes to third parties.

(2) For damage to the rented vehicle itself, comprehensive insurance with a deductible can be taken out. The amount of the deductible and the scope of the insurance coverage are specified in the fee schedule and the insurance conditions.

(3) The insurance coverage does not apply if the damage was caused intentionally or through gross negligence, or if the driver was not authorized to drive at the time of the event causing the damage (e.g., due to alcohol or drug consumption).

(4) In the event of damage, the Renter is obligated to forward all necessary information and documents to the Lessor and the insurance company without delay.

(5) In the event of damage, the Lessor is entitled to demand the agreed deductible from the Renter.

(6) Coverage extension / reduction

The Renter has the opportunity to extend the existing basic insurance coverage through further packages with liability reduction, which may also include further areas, such as:

Tire and glass protection
Undercarriage protection
Interior protection

The current offers and the respective applicable conditions for the respective additional protection packages are available in the respective valid price list and can be viewed on the website of the Lessor or can be requested from the Lessor or are part of the contract documents.

17 Termination

(1) The rental agreement can be terminated without notice by both parties for an important reason. An important reason exists in particular if the Renter significantly violates their contractual obligations or if the continuation of the rental agreement is unreasonable for one party.

(2) The Lessor is particularly entitled to terminate the rental agreement without notice if

a) the Renter has provided false information about their person or their payment details,
b) the Renter has unauthorizedly handed over the vehicle to third parties,
c) the Renter uses the vehicle for inadmissible purposes (e.g., participation in races, transport of hazardous goods),
d) the Renter has damaged or grossly negligently treated the vehicle,
e) the Renter is in default with the payment of the rental price or other fees.

(3) In the event of termination without notice, the Renter is obligated to return the vehicle to the rental station immediately. The Lessor reserves the right to assert claims for damages.

(4) Further legal rights to termination remain unaffected.

18 Data Protection

(1) The Lessor collects, processes, and uses personal data of the Renter within the scope of contract execution and for the protection of legitimate interests. The data will be treated confidentially and will not be passed on to unauthorized third parties.

(2) The Renter consents to the collection, processing, and use of their personal data. They have the right to receive information about their stored data at any time and to request its correction, blocking, or deletion.

(3) The detailed data protection provisions can be viewed on the Lessor’s website.

19 Offsetting and Right of Retention

(1) The Renter can only offset against claims of the Lessor with undisputed or legally established claims.

(2) The Renter’s right of retention is excluded, unless it is based on the same contractual relationship.

20 Jurisdiction and Applicable Law

(1) The place of jurisdiction for all disputes arising from or in connection with the rental agreement is the Lessor’s registered office, provided the Renter is a merchant, a legal entity under public law, or a special fund under public law, or does not have a general place of jurisdiction in Germany

.(2) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.

21 Severability Clause

Should individual provisions of these GTC be or become ineffective, this shall not affect the effectiveness of the remaining provisions. In place of the ineffective provision, a provision shall apply that comes closest to the economic purpose of the ineffective provision.

22 Language Version

(1) These translation of the German AGB into another language is for information purposes only.

(2) In the event of contradictions or questions of interpretation, the German version shall prevail.

23 Contract Documents

(1) The rental agreement, these GTC, and the fee schedule form the entire agreement between the parties.

(2) There are no verbal ancillary agreements. Changes or additions to the contract must be in writing.

24 Contractual Penalties

(1) The Lessor is entitled to impose contractual penalties for certain breaches of contract in accordance with the fee schedule.

(2) The assertion of further claims for damages remains unaffected.

25 Cost and Fee Schedule

(1) In addition to these General Rental Terms and Conditions, the current version of Share-Tec GmbH’s contractual penalty, cost and fee schedule (hereinafter referred to as the “Fee Schedule”) applies, which can be accessed at www.wheego-mobility.com/gebuehrenregulation and becomes part of the rental agreement as Appendix 1.
(2) The fee schedule regulates in particular:
Flat-rate contractual penalties for culpable breaches of duty,
Administrative and processing costs for claims processing, return debits, dunning runs. The tenant reserves the right to prove that less or no damage occurred.
Service and cleaning flat rates,
Additional services such as rebookings, use abroad, additional drivers, etc.
(3) The contractual penalty is independent of any financial loss that has actually occurred. The landlord reserves the right to assert further damage. The tenant reserves the right to prove that less or no damage occurred.
(4) The following violations will be punished in particular with a flat-rate contractual penalty in accordance with the fee schedule:
a) Traffic violations with driver data transmission to authorities (e.g. illegal parking)
b) Traffic violations at home and abroad with owner liability and direct cost burden on the landlord
c) Failure to report or late reporting of damage that occurred during the rental period
(5) Changes to the fee schedule for current rental agreements will only become effective for the tenant with the tenant’s consent; for future rentals, the version published at the time of booking applies.

26 Liability of the Lessor

(1) The Lessor is only liable for damages caused intentionally or through gross negligence by the Lessor or its vicarious agents.

(2) Liability for slight negligence is excluded, unless it involves a breach of essential contractual obligations or damages resulting from injury to life, body, or health.

27 Vehicle Exchange by the Lessor

The Lessor reserves the right to provide the Renter with another vehicle of the same or a higher vehicle class if the originally reserved vehicle is not available.

28 Electronic Communication and Document Delivery

(1) The Renter agrees that communication and document delivery within the scope of the rental agreement can also take place electronically (e.g., via email).

(2) The Renter is obligated to check their email address regularly and ensure that they can receive messages from the Lessor.

29 Special Regulation for Long-Term Rentals

Special conditions apply to long-term rentals (rental period of more than 30 days), which are separately agreed in the rental agreement.

30 Special Regulation for Vehicles with Toll and Control Systems

(1) Vehicles equipped with toll or control systems may only be used in compliance with the respective terms of use and regulations.

(2) The Renter is responsible for the proper use of the systems and the payment of any fees incurred.

31 – “Automated Communication / AI-Supported Assistance”

(1) The Lessor reserves the right to use automated communication systems and AI-supported assistance systems within the scope of contract processing and customer service.

(2) The Renter agrees to be contacted within the scope of automated communication and AI-supported assistance.

Annex 1: Contractual Penalties, Cost and Fee Schedule

Valid from June 2025

Part of the General Rental Conditions (GTC)

This fee schedule is an integral part of every rental agreement and applies in its current version.

It is also available at: www.wheego-mobility.com/gebuehrenordnung

The prices are understood to be:

net without stated value-added tax if the “Contractual Penalty” or “Damages” is appropriately indicated in the “Contractual Penalty” column
otherwise, as gross prices including the statutory value-added tax.”

4 Deposit car and bus

Name	available payment method	Deductible per damage case	Deposit	Price / Day
Basic	– means of payment: EC, Credit Card	15.000 €	1.000 €	inclusive
Classic	– means of payment: EC, Credit Card	1.000 €	300 €	15 €
Smart	– means of payment: EC, Credit Card	500 €	300 €	24 €
Premium	– means of payment: EC, Credit Card, Cash	0 €	200 €	34 €

4 Deposit van and truck

Name	available payment method	Deductible per damage case	Deposit	Price / Day
Basic	– means of payment: EC, Credit Card	20.000 €	1.500 €	inklusive
Classic	– means of payment: EC, Credit Card	1.500 €	300 €	19 €
Smart	– means of payment: EC, Credit Card	650 €	300 €	29 €
Premium	– means of payment: EC, Credit Card, Cash	200 €	300 €	49 €
Exclusiv	– means of payment: EC, Credit Card, Cash	0 €	200 €	52 €

§	Inhalt	contractual penalty	Calculation	Price
	§ 3
3.2	valid local rate PKW Mini PKW Economy PKW Compact PKW Intermediate + higher PKW 7 – 9 Seaters Van and truck		per day	81,16 € 84,60 € 94,41 € 101,76 € 136,40 € 136,40 €
3.5	Direct debit return		per case	15,00 €
3.5	Reminder fee		per case	10,00 €
	§ 5
5.1	Contractual penalty missing voucher	Contractual penalty	per case	19,00 €
5.3. a)	Billing at the valid local rate if the rental time is exceeded by more than 1 hour			as 3.2
5.3. b)	late return without prior written notice of more than 1 hour	Contractual penalty	24 hours each	120,00 €
5.8	Dropping off the vehicle at a location not agreed upon plus any shipping costs incurred according to expenditure (WBK) plus loss of use based on the valid local rate (NT)	Contractual penalty		250,00 € +WBK +NT
5.9	Adblue for diesel vehicles		per km	0,03 €
5.9	missing quantities for vehicles that do not have a full tank when returned (diesel or gasoline)		per liter	4,50 €
	§ 7
7.3	Free cancellation up to 24 hours before the start of the rental period		per day	4,90 €
7.6	Rebooking fee		one-time fee	39,00 €
7.8	Out of hour fee for vehicle rental outside opening hours		one-time fee	99,00 €
	§ 8
8	Contractual penalty for violations of the regulations on use unless otherwise regulated plus any damage incurred (costs)	Contractual penalty		250,00 € +costs
8.1. d)	Contractual penalty for incorrect fueling plus repair costs, towing costs (WBK)		per case	250,00 € +WBK
8.1. d)	Loss of use	Claim for damages	per case	40,00 €
8.1. g)	Special cleaning at cost		minimum amount	65,00 €
8.1. h)	Penalty for smoking in the vehicle	Contractual penalty	per case	200,00 €
8.1. j)	Contractual penalty for aggressive driving behavior when the specified speed is exceeded
8.1. j)	of 21 km/h	Contractual penalty	per case	150,00 €
8.1. j)	of 31 km/h	Contractual penalty	per case	250,00 €
8.1. j)	of 50 km/h	Contractual penalty	per case	400,00 €
8.1.k)	Contractual penalty for illegal parking in disabled parking spaces or fire service movement zones	Contractual penalty	per case	150,00 €
8.8.	Contractual penalty for traffic offenses incurred without a notice of costs	Contractual penalty	per case	39,00 €
8.8.	plus, if applicable: contractual penalty for traffic offenses with subsequent notice of costs	Contractual penalty	per case	10,00 €
8.8.	Contractual penalty for traffic offenses with a cost notice	Contractual penalty	per case	49,00 €
8.8.	Contractual penalty for non-payment of tolls or motorway fees	Contractual penalty	per case	99,00 €
	§ 9 Prohibited Uses
9.1	Contractual penalty for violation plus any damage incurred (damage)	Contractual penalty	per case	250,00 € +Damage
9.2	Fee for international travel to approved countries		per rental per day	49,00 € van+truck 15,00 € cars / minimum 35,00 €
9.2	Contractual penalty for unauthorized trips abroad	Contractual penalty	per case	180,00 €
9.2	Contractual penalty for trips to countries that cannot be approved	Contractual penalty	per case	690,00 €
10.	§ 10 Mobility service Breakdown assistance when the tank or battery is empty, Towing service in the event of technical defects, Support in the event of key loss or lockout, Replacement mobility for the duration of a repair (if necessary). Towing costs in the event of an accident caused by yourself (if necessary)		per day	6,90 € / Van+Truck 14,00 € / Cars
	§ 11 Driving authorization and additional driver
11	Fee for registered additional drivers		per day	5,90 € / Van+Truck 12,00 € per day minimum 24,00 € / Cars
	§ 12 Age limits and young driver fee
12	Young driver fee under 23 years		per day	9,90 € / Van+Truck 12,00 € per day minimum 24,00 € / Cars
	§ 13 Behavior in the event of accidents and damage
13.1	Processing fee for culpable damage to the rental property or third-party property		per case	86,00 €
13.1	Contractual penalty for unreported damage to the vehicle that occurred during the rental period	Contractual penalty	per damage case	200,00 €
13.1	Contractual penalty for failure to submit the damage report on time	Contractual penalty	per case	200,00 €
13.1	Contractual penalty for not submitting a complete claim claim	Contractual penalty	per case	200,00 €
13.1	Costs of the report			89,00 €
13.1	Towing costs			according to effort
13.1	Impairment			according to effort
13.1	Loss of use	Claim for damages	per day	40,00 €
	§ 14 Liability of the tenant
14	Contractual penalty for processing missing parts unless otherwise defined plus replacement costs (WBK)	Contractual penalty	per case	100,00 € +WBK
14	Contractual penalty for loss of vehicle key plus replacement costs (WBK)	Contractual penalty	per case	200,00 € +WBK
14	Contractual penalty for loss of vehicle license plus replacement costs (WBK)	Contractual penalty	per case	120,00 € +WBK
	§ 16 Insurance coverage
16	Contractual penalty for non-contractual use/criminal offenses	Contractual penalty	per case	250,00 €

General Terms and Conditions

General Terms and Conditions of Share-Tec GmbH for wheego Car Sharing (GTC)

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