What is the difference between wheego SHARE and wheego RENT?
With wheego SHARE you do everything via the wheego APP. As soon as you have successfully registered, you can book and rent our wheego Micro Cars, our cars and all vans around the clock and 365 days a year. So you are completely independent of business hours and simply open your booked wheego vehicle in the wheego app. Book - open - drive off - the entire process is completely digital and contactless. With wheego SHARE you can start your journey in our rental zones in many cities or at many German airports, for example in Berlin and Hamburg.
And only with wheego SHARE is refueling and charging already included in your rental price! You use the wheego fuel and charging card, which is stored in every vehicle, and fill up without paying at one of our partner petrol stations or partner charging stations in Germany. By the way, the network of our tank partner includes more than 99% of all gas stations in Germany.
If you use wheego RENT, then you reserve your vehicle via our wheego-mobility.com website, by telephone or directly in one of our wheego stations with our friendly wheego employees. Renting from wheego RENT is only possible during opening hours and at one of the wheego stations. You will receive the vehicle key at wheego RENT from our wheego employees, who will also hand over and explain your wheego vehicle to you.
What is identical with wheego SHARE and wheego RENT?
Regardless of whether you use wheego SHARE or wheego RENT, you benefit from our extensive range of vehicles with many car and van groups, our fair and transparent offers and our low prices.
Which vehicle groups can I rent from wheego SHARE?
With wheego SHARE you can choose between 9 different vehicle groups, from fully electric microcars to a wide variety of car models, multi-seaters and different van groups up to 3.5t and book the right vehicle for your needs.
Does wheego SHARE also offer vans?
Yes, we also have many vans in our fleet for you. For smaller transports such as a washing machine, a dryer or a refrigerator, we recommend the "Transporter T1" group. Here you drive, for example, an Opel Combo or a Toyota Proace.
For more extensive transports, it is best to choose the "Transporter T2" group. With a Ford Transit Custom (or similar) you can, for example, carry out smaller moves. This is comparable in size to a Mercedes Benz Vito or a Volkswagen T6.
If you need more space, then book the “Transporter T3” group and then rent a Peugeot Boxer, for example. This is comparable to a Mercedes Benz Sprinter or an Iveco Daily.
And for all special transport requirements, we offer you our "Transporter T4" vehicle group. Here you drive, for example, an Opel Movane platform tarpaulin (3.5t), which offers you not only plenty of space but also many loading options.
How do I get the wheego SHARE app?
You can find our free wheego app in the Google Play Store for Android smartphones, but of course also in the Apple App Store. Of course, you can also find the link to this conveniently on our wheego website.
After your registration, which is also free, you can use the wheego app to book all cars and vans, change your bookings, lock and unlock the vehicle doors, view your journeys conveniently and report defects or damage.
Who can use wheego SHARE?
To be able to use wheego SHARE you must be at least 21 years old and no more than 75 years old and have a bank account.
Please note that certain vehicle models may require a higher minimum age. You can find information about this in the wheego app.
How is my driver's license verified?
Your driver's license is checked during your registration process by calling up the verification function online in the wheego app. To do this, you will be connected to our partner, who carries out the test on our behalf, and you will verify your driver's license and your identity via photo/video.
For verification, we accept valid driver's licenses issued in the European Union (EU) and the European Economic Region (EEA).
You must have held your driver's license for at least 2 years.
Driving licenses from a non-EU/EEA country are valid for 6 months from the first entry into Germany. In addition, the following documents must be made available: A certified translation or the international driver's license, a passport, a registration certificate in Germany and proof of the date of entry into Germany (e.g. boarding card, entry visa, registration certificate).
For verification, we accept valid driver's licenses issued in the European Union (EU) and the European Economic Region (EEA).
Driving licenses from a non-EU / EEA country are valid for 6 months from the first entry into Germany. In addition, the following documents must be made available: A certified translation or the international driving license, a passport, a registration certificate in Germany and proof of the date of entry into Germany (e.g. boarding pass, entry visa, registration certificate).
What is the contract period when I register for wheego SHARE?
There is no minimum contract period with wheego SHARE. If you no longer want to use wheego, you can cancel with a notice period of four weeks to the end of the month. Since you only pay for wheego SHARE after use, there are no costs for you, even if you don't need wheego SHARE for a longer period of time.
How can I pay at wheego SHARE?
With wheego SHARE you have the option of paying either by credit card (Visa Card, Master Card) or soon also with PayPal and Apple Pay. Or you can conveniently have the invoices debited from your account via SEPA direct debit. Billing takes place after each trip. With wheego SHARE there are no registration fees, running costs or similar, you only pay when you use wheego SHARE. Simply book your wheego SHARE car or van if you want to be mobile or need to transport something. Otherwise you don't pay anything, so it's no problem at all if you don't need wheego SHARE for a longer period of time.
How exactly is billing done with wheego SHARE?
Billing always takes place after you have completed your wheego SHARE rental using the payment method you have deposited. Please note that wheego reserves the amount of your wheego reservation as well as an additional deposit of 250€ on your means of payment when you complete your wheego reservation. This process, which is only a reservation of the amount on the means of payment you have deposited and not a debit, takes place in the case of direct rentals after the booking has been completed at the beginning of the rental period and in the case of advance reservations after the reservation has been completed.
The applicable tariff will be displayed in the wheego app before you start your rental or when you complete your reservation.
After each rental, you will automatically receive the statement for your wheego ride by email.
What is included with wheego SHARE?
An inclusive km package is already included in your wheego SHARE rental price.
When using the standard tariff, this is always 100 free KM.
If you decide on our hourly or daily packages, you can also choose between various inclusive KM options, tailored to your needs
No matter how long you rent, with wheego the fuel costs are already completely included in your rental price. Compare for yourself - the multi-kilometer prices at many classic car rental companies are comparable to those of wheego SHARE - and that without the fuel that is included with wheego SHARE. We are sure that we can offer you a fair and transparent price, regardless of whether you use your wheego vehicle a little or a lot.
So you don't have to pay for the refueling(s) or reloading yourself, wheego takes care of that for you. However, please note the minimum tank content or, in the case of our electric vehicles, the minimum charge level that is required when returning the vehicle, so that you avoid unnecessary fees.
Your wheego rental rate also includes a reduction in the deductible, which is between €500 and €1,500 depending on the vehicle group. You can find detailed information on this in the wheego Share cost and fee schedule and in the wheego app.
Your wheego SHARE offer also includes service, maintenance, vehicle taxes, insurance, GEZ, tires and the loss of value due to normal use of the vehicle. This also includes all naturally occurring signs of use such as tire and brake wear as well as any necessary workshop appointments for tire and oil changes. If you should be involved in an accident with your wheego car, we will of course take care of handling the damage with the insurance company.
For which maximum duration can I rent a vehicle from wheego SHARE?
You can rent a wheego vehicle for up to 30 days.
How long can I reserve a vehicle from wheego SHARE (before starting the ride)?
Once you have decided on a specific vehicle and reserved it, you have 10 minutes to start your rental. This reservation time is free of charge for you.
You can also extend your reservation time to a maximum of 6 hours, for example to secure your wheego Share vehicle at the destination airport before departure.
The extension of the reservation time is subject to a fee. You can find detailed information on this in the wheego app and in the wheego share schedule of costs and fees.
How are wheego vehicles insured?
All wheego vehicles have fully comprehensive insurance. Depending on the vehicle group, the deductible in the event of damage is between €500 and €1,500. You can find detailed information on this in the wheego Share cost and fee schedule and in the wheego app.
When can I open my wheego vehicle?
You can open and start your wheego SHARE vehicle at any time during the reservation period, i.e. around the clock, seven days a week and 365 days a year from the reserved location.
Where can I find my reserved wheego SHARE vehicle?
When reserving your wheego car or van in the app, you can see the exact location of your wheego SHARE vehicle on the map. You must be in close proximity to the vehicle to open it.
Where can I find the vehicle key?
You simply open your booked wheego vehicle with the wheego app. The vehicle key is in the glove compartment. For vehicles that are equipped with a start-stop button, you no longer need a vehicle key - you can simply start the car with the button and lock it via the app at the end of use.
What do I do if I want to cancel my booking?
You can change or cancel your booking free of charge via the wheego app up to 24 hours before the start of the booked rental period.
What do I have to pay particular attention to before starting the journey?
Please check your wheego vehicle for any damage, defects, missing parts (e.g. fuel card, charging cable) and contamination before using it. If you discover existing damage, please report this to wheego before starting your journey using the corresponding function in the wheego APP or by telephone. Please also check whether the vehicle key (only for vehicles without a start/stop button) with the fuel and charging card is in the glove compartment or in the key holder.
What do I have to do if I want to park the wheego SHARE vehicle for a break?
If you park your wheego vehicle for a break during your rental, use the key (vehicles without a start-stop button) or the app to temporarily lock it. The rental then continues as normal and you can continue the journey at any time. If you want to finally end your journey in a wheego business area, put the key back in the key holder in the glove compartment and lock the vehicle using the wheego app and end your rental in the app.
Where can I find the charging cable in my electric vehicle?
In our wheego electric vehicles you will find a charging cable for the socket connection and a charging cable for fast charging. At public charging points you can use the fuel and charging card which is stored in the glove compartment to charge the vehicle without paying for it yourself.
The power connection of your wheego electric vehicle is in the front on the engine hood. If you still have questions, you will find a precise and brief explanation of how charging works in the operating instructions for your vehicle.
At which charging stations can I charge wheego SHARE electric vehicles?
You can find the charging card next to the wheego vehicle key in the glove compartment. Using the wheego charging card means that you can charge the vehicle at more than 40,000 charging stations from the DKV network across Germany at our expense. The charging cable is located in the trunk of all wheego vehicles.
Refueling and charging included - how does it work?
If you need to fill up (or charge), use our wheego fuel and charging card, which is located in the glove compartment of your wheego vehicle. There you will also find all information about our petrol station and charging station partners.
The network of our petrol station partners comprises more than 99% of all petrol stations in Germany.
You will get the PIN-Code for the fuel and charging card when you make your booking in the app.
When returning the vehicle, you must make sure that the wheego vehicle is at least ¼ filled up or that the electric vehicle is at least 25% charged. If you return your wheego vehicle with a fuel level of less than ¼ (or in the case of electric vehicles with a charge level below 25%), wheego will charge you a penalty because we first have to fill up / charge the vehicle ourselves before the next wheego customer can use it .
What happens if I cause or discover damage?
Please check your wheego vehicle for any damage, defects, missing parts (e.g. fuel and charging card, charging cable) and contamination before using it. If you discover existing damage, please report this to wheego before starting your journey using the corresponding function in the wheego APP or by telephone. Please also check whether the vehicle key and the fuel and charging card are in the glove compartment or in the keyholder.
If damage occurs during use, please inform us immediately via the wheego hotline and use the damage assessment in the wheego app to document it. Please always inform the police in the event of an accident or damage - regardless of whether third parties have been harmed or not. If the police tell you that they are refusing to record the accident, you must request written confirmation of this from the police and hand this over to wheego when you return the vehicle. This is the only way to ensure that the fully comprehensive insurance takes effect and that you are only liable within the framework of the deductible.
What do I do if I want to cancel or amend my booking?
Would you like to cancel your booked trip or shorten the rental period? Then you can cancel your booking via the wheego app. Cancellation is free of charge up to 24 hours before the start of the rental period.
How can I extend my wheego SHARE booking?
Sometimes your plans change - that's no problem with wheego. You can rent your wheego vehicle for up to 30 days.
With the standard tariff, your rental price is calculated according to minutes and kilometers driven (whereby 100 free km are already included).
In the case of hourly or daily package prices, the package price you have selected applies until the booked return time, after which the calculation of the further rental period is based on the conditions of the standard tariff.
What happens if I have made a booking but don´t start the ride?
If you have booked a wheego vehicle and then do not make the booking, you will be charged the price that you confirmed when booking.
Can I make one-way trips with wheego SHARE?
One-way rentals are possible within a designated wheego business area without additional costs, this also includes trips from the airport to the respective city area and vice versa.
For one-way rentals between two business areas, a one-way fee will be charged in accordance with the cost and fee schedul
Can I go abroad with my wheego SHARE vehicle?
Yes, you can also use your wheego SHARE vehicle outside of Germany. Please note that you are only allowed to enter the following countries with your wheego car or van: Andorra, Belgium, Denmark, Germany, Finland, France, Greece, Great Britain, Italy, Ireland, Iceland, Croatia, Liechtenstein, Luxembourg, Monaco, the Netherlands , Norway, Austria, Poland, Portugal, Sweden, Switzerland, Slovak Republic, Slovenia, Spain, Czech Republic and Hungary.
For using the wheego vehicle outside of Germany, we will charge you a one-time fee of € 19 per rental, as we will have increased costs for the vehicle return transport and repair in the event of damage or a breakdown.
To do this, book the “Cross Border” option in the wheego app for your planned trip abroad before starting your journey. If you go abroad without having booked the “Cross Border” option in advance, your insurance cover will expire and you will be liable up to the full vehicle value in the event of a claim. In addition, we will charge you a penalty fee.
What should I do in the event of an accident or breakdown?
If you have an accident, be secure yourself first and mark the vehicle for the following traffic. Then please inform us immediately via our wheego hotline, which can be reached 24 hours a day on 0203 570 777 77. We will take care of the further measures. Your wheego team is also available to you by email in the event of a damage case or breakdown; you can reach us at firstname.lastname@example.org.
Can I smoke in the wheego car?
Smoking is not permitted in the wheego cars.
Should you still do so, we will have to invoice you for the costs for the special cleaning, removal of traces and the loss of use.
Can I transport my pet in my wheego car?
In principle, you can transport your pet in your wheego car. But you have to make sure that the animal does not leave any dirt, hair or scratch marks.
Because you will pay for the special cleaning and removal of traces yourself.
For safety reasons, we recommend always using a transport box and placing it in the trunk.
We would like to point out that animals must be adequately secured during transport and that you must provide suitable security by means of a transport box, belt or partition and use them when driving.
Do I have to fill up / charge the wheego SHARE vehicle before returning it?
When returning the vehicle, you must make sure that the wheego vehicle is at least ¼ filled up or, in the case of electric vehicles, at least 25% charged. Please note that you don't have to pay yourself for the fuel you fill up or the electricity you charge. You simply use the wheego fuel and charging card stored in the vehicle and fill up at one of our partner petrol stations or charge at the approved charging stations. If you hand in your wheego vehicle with a fuel level of less than ¼ or a charge level of less than 25%, wheego will charge you a penalty because we have to refuel the vehicle ourselves before the next customer can use it.
Does the vehicle have to be clean when it is returned?
At the end of the rental, please leave your wheego vehicle exactly as you would like to find it on your next trip. Please remove all dirt that you have caused during your rental and also remove all waste.
Should we assign major soiling or waste to your journey, then we will have to invoice you for the cleaning fees.
What do I have to pay attention to when ending the rental?
You initiate the end of your rental process automatically when you park your wheego vehicle in a wheego business area and when you have returned the key and the fuel and charging card to the holder provided and the windows and doors are locked. Of course you can also end your rental via the wheego app.
As soon as the central locking of your wheego car or van is closed, the rental is actually over.
It is imperative that you ensure that the end of your rental is fully completed before leaving the vehicle. Please note that the rental will continue if you leave the vehicle even though your rental process has not ended.
Please note that you are obliged to park the vehicle properly and in accordance with the road traffic regulations at the end of the rental period in a permitted free parking space in the public traffic area in the wheego business area.
In some business areas, ending your rental is also permitted in public parking spaces that are subject to a fee. You can find detailed information on this in the wheego app.
I can't finish the rental. How do I get help?
If you cannot finish the rental process as desired, please contact the wheego service hotline immediately. You also have to stay at the vehicle until wheego has informed you about how to proceed.
Should there be a technical problem for which you are not responsible, then wheego will of course immediately reimburse you for any additional rental costs.
However, if you cannot end the rental because the fuel and charging card or the vehicle keys are not in the vehicle, or you have not closed the doors or windows, then your rental will continue.
What damage will be billed at the end of my rental?
Signs of use such as small scratches on door handles or in the interior are included in your wheego rental rate. Naturally occurring signs of use such as tire and brake wear are also included. At the end of the rental period, you will be charged for scratches that need to be painted, dents that need to be squeezed out or stone chips that need to be repaired. For each claim, you will be charged a maximum of the agreed deductible plus a damage processing fee.
Which hidden costs do I have to fear when returning the vehicle?
We want our wheego products to be fair and transparent for you. It is therefore very important for us that you are aware of all possible costs when you make your reservation.
If you use the vehicle longer than planned and booked when choosing an hourly or daily package, the additional rental period will be billed on the basis of the standard rate.
So that the next wheego customer does not have to refuel/charge directly, it is necessary that you return your wheego SHARE vehicle with a tank capacity or, in the case of electric vehicles, with a charge level of at least 25%.
Please note that you do not have to pay for the fuel you fill up here and the electricity you charge yourself. You simply use the wheego fuel and charging card in the vehicle and fill up at one of our partner petrol stations or charge at one of our partner charging stations.
If the tank content/charge level is below 25%, we have to charge you an expense fee in accordance with the wheego SHARE cost and fee schedule.
In the event of a claim, we will charge you for the damage costs up to a maximum of the agreed deductible as well as a processing fee. Depending on the vehicle group, the deductible is between €500 and €1,500.
How does billing work at wheego SHARE?
You will receive an invoice after every wheego SHARE trip. The invoice amount will then be conveniently debited from your chosen payment method within the next few days.
Please note that wheego already reserves the amount of your wheego reservation plus a deposit of 250€ on the means of payment you have deposited when complating your wheego reservation.
How are wheego vehicles insured?
All wheego vehicles have fully comprehensive insurance. The deductible in the event of damage is between €500 and €1,500, depending on the vehicle group. If available, the maximum deductible can be reduced by booking the corresponding option in the wheego app.
What do I have to do if I cause or discover damage?
You can also rely on wheego in the event of damage. Our own damage management team is available to you around the clock, supports you and helps you to organize the next steps. You can also use the damage record in the wheego app to document a damage.
You can find the number of the damage management team hotline in the wheego app and also in the vehicle. In the event of an accident, please always call the police to properly clarify the question of guilt.
What should I do in the event of an accident or breakdown?
If you have an accident, please always secure yourself first and mark the vehicle for the following traffic. Then please inform us immediately via our wheego hotline, which can be reached 24 hours a day on 0203 570 777 77. We will take care of the further measures.
What happens if I get a parking ticket or a speeding ticket?
If you have been driving too fast or receive a ticket for any other reason, we will receive an information and will forward the relevant data to the authorities. We will charge you a processing fee for this effort.
How do I proceed as a business customer if I want to use wheego SHARE?
If you only want to rent a single wheego SHARE vehicle, then register as normal using the wheego app. If you need several vehicles, please contact us by email at email@example.com.
For our commercial customers, regardless of whether they are sole proprietorships, craft businesses, medium-sized companies or large multi-national groups, we at wheego have developed many mobility solutions that can be tailored precisely to your needs. For our commercial customers with larger needs and an appropriate credit rating we also offer alternative payment options, such as payment on account.
Can wheego SHARE vehicles also be used as pool vehicles?
Yes, for our commercial and corporate customers we offer solutions that enable the wheego SHARE vehicles to be used also as pool vehicles. Our wheego service team will be happy to provide you with comprehensive information on this. Important: for all users of your company, when concluding a company contract for wheego SHARE, the requirements described in our terms and conditions with regard to the minimum age and duration of the possession of a driver's license apply. Please contact the wheego service team with your questions:
What tax advantages does a wheego SHARE electric vehicle offer?
The private use of e-company cars up to a gross list price of € 60,000 is taxed as a pecuniary benefit to promote electromobility with a lower percentage of only 0.25% of the gross list price. For plug-in hybrid vehicles that have a minimum range in electric mode of at least 40 km and a maximum gross list price of € 60,000, the taxation is reduced from normally 1% to only 0.5% of the gross list price.
The wheego service team will be happy to advise you if you have any questions:
Are there also wheego offers for business customers for long term rentals?
If you as a corporate customer need mobility for a longer period of time, we offer you as an alternative to wheego SHARE and wheego RENT with our wheego Subscription model (from a rental duration of 3 months) and with the Super-Flex long-term offers (long-term rentals starting from 28 days) suitable and cheap products. Here you can rent a car or van cheaply as a subscription or as a long-term rental - as flexible as you want and at a low price for your car subscription or long-term rental. It doesn't matter whether you need a small car, a larger vehicle, several cars, multi-seaters, buses or vans or a pool vehicle solution for your company. Please contact your wheego service team for business customers: