FAQs rent
What is special about wheego RENT?
In the field of mobility providers, there are many different car rental companies, leasing companies and car sharing providers. From these providers you can share, rent, subscribe, lease or buy a car.
wheego is different! We offer you the fairest and most transparent rental car product with no hidden additional costs.
Whether as a corporate customer, commercial customer or private customer - with wheego you are guaranteed to get a vehicle at a fair price. This ensures that every wheego customer receives the right offer for their individual rental car needs with transparent conditions and at a reasonable price.
What is the difference between wheego SHARE and wheego RENT?
If you use wheego RENT, you reserve your vehicle via our wheego-mobility.com website, by phone or directly in one of our wheego locations. Renting from wheego RENT is only possible within the opening times. You will receive the vehicle key from our wheego rental agents, who will also hand over your wheego car or van to you and explain it to you.
With wheego SHARE you do everything via the wheego APP. As soon as you have successfully registered, you can book and rent our wheego cars and vans around the clock, 365 days a year. You are completely independent of opening times and can easily open your booked wheego vehicle in the wheego app.
What is identical with wheego SHARE and wheego RENT?
Regardless of whether you use wheego SHARE or wheego RENT, you can rent our vehicles from 1 minute and up to 90 days. The available vehicle groups and optional extras are also identical.
Which vehicle groups can I rent from wheego RENT?
At wheego RENT you can currently choose between 9 different vehicle groups and book the right vehicle for your needs:
e-Micro, economy, compact, middle class, station wagons, mini vans, small vans, vans and vans tarpaulin
We are constantly working on providing the right vehicle groups for your needs and will inform you promptly about innovations and new car and van groups such as mini vans, convertibles, electric vehicles, e-cars, hybrid vehicles and luxury vehicles. It's best to subscribe to our wheego newsletter so that you don't miss any news and always stay informed.
Does wheego RENT also offer vans?
Yes, we also have many vans in our fleet for you.
For smaller transports such as a washing machine, a dryer or a refrigerator we recommend our van group "mini van" and you will drive a Opel Combo or a Toyota Proace or similar.
And for slightly larger transports our van group “small van” is the best choice and you will get for example a Ford Transit Custom.
If you need much space then choose the group "van" and rent for example a Peugeot Boxer or the group "van tarpaulin" (Opel Movano tarpaulin 3,5 tons) which offers you beside space multiple loading opetions.
Whether you want to make larger purchases at Ikea or a hardware store and pack directly into the wheego transporter or if you need a moving truck - at wheego you are guaranteed to find a suitable transporter at an affordable price.
What is included with wheego RENT?
Your rental price includes a comprehensive inclusive mileage package, providing 25 free kilometers per hour or up to 500 free kilometers per day.
Compare the rental offers of other car rental providers, but note that your wheego price already includes many extras!
Your wheego RENT offer also covers service, maintenance, taxes, insurance, broadcasting fees (GEZ), tires, legal inspections such as the main inspection/emission inspection (AU/HU), and the depreciation due to the normal use of the vehicle. This includes all naturally occurring wear and tear, such as tire and brake wear, as well as any necessary workshop appointments for tire and oil changes. In case of an accident involving your wheego car, we will take care of the claims process with the insurance company.
To ensure that you, as a driver, are always legally and safely on the road, the wheego Fleet Angels constantly monitor the condition of the wheego fleet, ensuring that your wheego car or wheego transporter is equipped with sufficient oil, AdBlue, other operating materials, and seasonally with winter-ready tires. This ensures that your wheego experience always runs to your fullest satisfaction, even in ice and snow.
Can I also rent wheego cars in other countries?
Yes, you can also rent your wheego car outside of Germany. wheego has franchise partners in many European countries and soon also worldwide.
Please note that individual rental conditions apply in each wheego rental country and that the services included in the price differ from those in Germany.
You can see everything that is included in your rental offer on the respective offer pages.
But no matter where you rent a car at wheego, service and transparency are our top priority. We have selected our franchise partners very carefully and also monitor compliance with our high service and quality standards.
How far in advance can I book a vehicle with wheego RENT?
With wheego RENT you can book a vehicle from a pre-booking time of one minute - i.e. almost immediately. The maximum advance booking time is 365 days.
How long is the minimum / maximum rental period?
You can rent a car or a van from wheego for as little as 1 minute and for a maximum of 90 days.
How many inclusive kilometers are included with wheego?
For hourly rentals (3 to 5 hours of rental time), 25 inclusive kilometers per hour are already included in your rental price. For daily rentals, up to 500 free kilometers per rental day are included.
What are the costs for additional kilometers?
The price varies depending on the wheego vehicle group, ranging from €0.10/km to €0.30/km including VAT. Detailed information on the cost per additional kilometer for your wheego RENT vehicle can be found in the offer details and is transparently listed in your rental contract. Additional kilometers will be settled at the end of the rental period based on the agreed-upon rates. Unused kilometers cannot be refunded.
From what age can I rent a car from wheego?
You must be at least 19 years old and have a valid driver's license for at least 2 years. For drivers under 23, a Young Driver Fee of €10.00 per day is charged due to the increased risk. There are no additional deductibles for young drivers, such as Rookie fees, at wheego.
Can I use wheego RENT with a non-German driver's license?
Absolutely, if you have a valid EU driver's license, you can use wheego RENT. You must have held the license for at least 2 years. If the license is not in Latin script, a valid international driver's license or a certified translation must be provided. The International Driver's License is only valid in conjunction with the national driver's license
Are other drivers also allowed to use the rented wheego car?
You can add additional drivers to your wheego rental contract before the start of the rental. These drivers, like yourself, must be between 18 and 75 years old and have a valid driver's license for at least 2 years. The fee for each additional driver is €6.00 per rental day, applicable only once for hourly rentals. The registration of additional drivers is straightforward and can be done at the wheego station during check-out. Unregistered drivers, unfortunately, cannot use the wheego vehicle for insurance reasons.
Can I change or cancel my wheego RENT booking?
You can cancel or modify your wheego RENT reservation free of charge up to 48 hours before the booked rental start. After that, changes or cancellations are subject to fees. The wheego service team or wheego staff at the rental station will inform you in advance about any applicable fees for changes or cancellations within 48 hours of the booked rental start.
Will wheego take a deposit during my rental?
When renting from wheego, you receive a new or almost new car. Therefore, it is necessary to reserve a deposit on your credit card or pay electronically via a debit/maestro card or other accepted payment methods. The deposit ranges from €250 to €1500, depending on the vehicle group and rental duration. The refund of the deposit usually occurs no later than 48 hours after returning your wheego vehicle undamaged to the station.
Which documents do I need to rent a car from wheego?
Please bring your ID or passport, a valid driver's license, and a debit or credit card issued to you for the rental. Note that you must have held your driver's license for at least 2 years; otherwise, a Young Driver Fee of €10 per day applies.
Do I get a car with a full tank or battery when I start my rental?
Yes, at wheego RENT, we always deliver your vehicle with a full tank or fully charged battery. Please note that you are responsible for the costs of refueling or recharging. In any case, you must return the vehicle with a full tank at the end of your rental.
Can I extend my rental period while the rental is ongoing?
In general, you can change the booked return time during the rental period. However, you must contact your wheego rental station before the agreed rental end. Wheego will then assess whether an extension is possible or if the vehicle is already scheduled for another wheego customer.
In which countries can I drive my wheego car?
The rental vehicle may only be used in the following countries: Andorra, Austria, Belgium, Croatia, Czech Republic, Denmark, Germany, Finland, France, Greece, Great Britain, Hungary, Italy, Ireland, Iceland, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Slovak Republic, Slovenia, Sweden, Switzerland and Spain.
For using the wheego vehicle outside of Germany, we will charge you a one-time fee of € 29 per rental, as we will have increased costs for the vehicle return transport and repair in the event of damage or a breakdown.
Can I smoke in the wheego car?
Smoking is not permitted in the wheego cars.
Can I transport my pet in my wheego car?
In principle, you can transport your pet in your wheego car. But you have to make sure that the animal does not leave any dirt, hair or scratch marks.
Because you will pay for the special cleaning and removal of traces yourself.
For safety reasons, we recommend always using a transport box and placing it in the trunk.
We would like to point out that animals must be adequately secured during transport and that you must provide suitable security by means of a transport box, belt or partition and use them when driving.
How are additional kilometers billed at the end of the rental period?
Additional kilometers beyond the included free kilometers in the rental rate are billed at the end of the rental period according to the agreed-upon excess kilometer rates specified in the contract. Unused kilometers cannot be refunded.
The price varies depending on the wheego vehicle type, ranging between €0.10/km and €0.30/km, including VAT. Detailed information on the excess kilometer rate for your wheego RENT vehicle can be found in the offer details.
What damage will be billed at the end of my rental?
Your wheego rental rate includes allowances for wear and tear, such as minor scratches on door handles or in the interior, as well as natural wear and tear like tire and brake wear. Charges are applied for damages that require repainting scratches, popping out dents, or repairing stone chips after the rental period. For each damage, you will be billed up to the agreed-upon deductible plus a damage processing fee.
Which hidden costs must I expect when returning the vehicle?
We want our wheego products to be fair and transparent for you. Therefore, it is crucial that you are aware of any potential costs.
Your rental rate includes 25 free kilometers per hour and up to 50 free kilometers per day.
You pay the agreed-upon costs for excess kilometers for every kilometer exceeding your booked inclusive kilometer package.
To ensure the next wheego customer doesn't immediately need to refuel, it is necessary for you to return your wheego RENT vehicle with a full tank.
If the tank is not full upon your return, we will charge you a refueling fee.
In the event of damage, we will charge you for the damage costs up to the agreed deductible, along with a processing fee of €50. The deductible is €15,000.00 per damage event for Micro Cars and all passenger cars, and €20,000.00 for vans (all groups).
You have the option to reduce your deductible to €0.00 by booking a protection package. The minimum age for the Premium protection package is 24 years.
Booking a protection package can be done on the wheego website or at wheego rental stations before the start of the rental. Please refer to our price list for the prices of individual protection packages.
How are wheego vehicles insured?
In addition to comprehensive liability insurance, your wheego car is fully insured. The comprehensive insurance also includes the benefits of partial coverage insurance. The deductible for partial coverage and comprehensive coverage damages depends on the booked wheego vehicle model.
The deductible is €15,000.00 per damage event for Micro Cars and all passenger cars, and €20,000.00 for vans (all groups).
You have the option to reduce your deductible to €0.00 by booking a protection package. The minimum age for the Premium protection package is 24 years.
Booking a protection package can be done on the wheego website or at wheego rental stations before the start of the rental. Please refer to our price list for the prices of individual protection packages.
What do I do in the event of an accident or damage?
The wheego damage management hotline is available to you around the clock, 24/7. If you have an accident, you are obliged to inform wheego RENT immediately. We will provide the phone number of the wheego damage management hotline to you before handing over your wheego vehicle. In the event of an accident or damage, please always inform the police - regardless of whether third parties are involved or not. If the police refuse to report the damage or accident, you must request written confirmation of this from the police and hand this document over to wheego when you return the vehicle. This is the only way to ensure that the fully comprehensive insurance takes effect and that you are only liable within the scope of the contractually agreed excess amount.
What is the procedure in the event of damage?
Even in the event of damage, you can rely on wheego. Our own damage management is available for you around the clock, providing support and assisting you in organizing the next steps.
You will receive the damage hotline number from us during the rental. Please always call the police in case of accidents to properly clarify the issue of fault.
Depending on the type of damage (accident or warranty case), it will be assessed whether a deductible is required from you or not. The deductible amount depends on the booked wheego vehicle model, and it is €15,000.00 per damage event for Micro Cars and all passenger car groups, and €20,000.00 for vans.
What does the liability insurance of my wheego RENT vehicle cover?
A liability insurance replaces damages caused by you as a driver to other people, their property, or assets.
What does the fully comprehensive insurance of my wheego RENT vehicle cover?
The comprehensive insurance simultaneously includes the benefits of partial coverage insurance. This means that you are insured for both non-fault damages, such as theft of your car or damage due to severe weather conditions like storms or lightning. Additionally, you are covered for self-inflicted damages and accidents. A deductible is required for each comprehensive insurance case.
What is not covered by the fully comprehensive insurance?
Comprehensive insurance does not cover damages caused by key loss, loss of fuel cards, or documents (such as the vehicle registration document). Additionally, the comprehensive insurance does not cover tire punctures, as wheego vehicles are equipped with spare tires or TireKits.
How does the deductible work at wheego?
If you have an accident or cause self-inflicted damage, it will be covered by the comprehensive insurance. For each damage event, a deductible will be charged, along with a processing fee of €50. The deductible amount depends on the booked wheego vehicle group.
Can I reduce the deductible?
The deductible amount depends on the booked wheego vehicle group, and it is €15,000.00 per damage event for Micro Cars and all passenger car groups, and €20,000.00 for vans.
You have the option to reduce your deductible to €0.00 by booking a protection package. The minimum age for the Premium protection package is 24 years.
Booking a protection package can be done on the wheego website or at wheego rental stations before the start of the rental. Please refer to our price list for the prices of individual protection packages.
What damage will be billed at the end of my rental?
Your wheego rental rate includes allowances for wear and tear, such as minor scratches on door handles or in the interior, as well as natural wear and tear like tire and brake wear. Charges are applied for damages that require repainting scratches, popping out dents, or repairing stone chips after the rental period. For each damage, you will be billed up to the agreed-upon deductible plus a damage processing fee.
What happens if I get a parking ticket or a speeding ticket?
Traffic tickets initially come to our wheego service team, and we are obligated to provide information to the relevant authority. You will then be contacted directly by the authority. We charge a fee of €29 for processing.
How do I proceed as a business customer if I want to use wheego RENT?
If you only want to rent a single wheego vehicle, then book as normal via our website. If you need several vehicles or individual mobility solutions, please contact us by email to business@wheego-mobility.com
Can wheego RENT vehicles also be used as pool vehicles?
For our commercial and corporate customers we offer multiple flexible solutions that meet your mobility needs. As our wheego cars and vans are fully connected they can also be used as pool vehicles, sharing the same car/fleet with several employees of your company. Please contact your wheego service team to get more detailed information on this.
Please note: for all drivers of your company, when signing a company contract with wheego RENT, the requirements described in our terms and conditions with regard to the minimum age and length of driving license possession apply. Please contact the wheego service team with your questions: business@wheego-mobility.com
What tax advantages does a wheego RENT electric vehicle offer?
The private use of electric company cars up to a gross list price of € 60,000 is taxed as a pecuniary benefit to promote electromobility with a lower percentage of only 0.25% of the gross list price. For plug-in hybrid vehicles that have a minimum range in electric mode of at least 40 km and a maximum gross list price of € 60,000, the taxation is reduced from normally 1% to only 0.5% of the gross list price.
The wheego service team will be happy to advise you if you have any questions:
Are there also wheego offers for business customers for long term rentals?
If you as a corporate customer need mobility for a longer period of time, we offer you as an alternative to wheego RENT and wheego SHARE with our wheego Subscription model (from a rental duration of 3 months) and with the Super-Flex long-term offers (long-term rentals starting from 28 days) suitable and cheap products. Here you can rent a car or van cheaply as a subscription or as a long-term rental - as flexible as you want and at a low price for your car subscription or long-term rental. It doesn't matter whether you need a small car, a larger vehicle, several cars, multi-seaters, buses or vans or a pool vehicle solution for your company. Please contact your wheego service team for business customers:
When can I reach wheego by phone?
You can reach us by phone from Monday to Friday between 9 a.m. and 5 p.m.
+49 (0) 203 570 777 77. Unfortunately, wheego cannot be reached on weekends and public holidays.
You can also contact us by email at info@wheego-mobility.com.