wheego Car Sharing FAQs

1. Our concept - your advantages

At wheego share you have the option of paying either by credit card (Visa Card, Master Card) or invoices with PayPal, Apple Pay and Google Pay. At the beginning of the rental contract, a deposit amount is reserved via your credit card. At the end of the rental, the total rental price is calculated and booked from the existing card reservation. With wheego share there are no registration fees, running costs or similar, you only pay when you use wheego share. Simply book your wheego share car or van if you want to be mobile or need to transport something. Otherwise you pay nothing, so it's no problem at all if you don't need wheego share for a longer period of time. For the best possible transparency, the accrued rental costs are displayed during the rental period.

In your wheego app you can see different marked areas, these areas are called business areas. There can be a different number of business areas in a region, city or at the sharing car parks of the respective airports. In these business areas, you can book the vehicle, when you no longer need it can you park it and end the rental. We are working on expanding our business areas and you will always receive up-to-date information in your wheego app.

With wheego SHARE you do everything via the wheego APP. As soon as you have successfully registered, you can book and rent our wheego cars and vans around the clock, 365 days a year. So you are completely independent of opening hours and simply open your booked wheego vehicle in the wheego app. Book - open - drive off - the entire process is completely digital and contactless. With wheego SHARE you can reserve and pick up your desired vehicle within our business areas in the cities, at the sharing car parks at the airports and at the wheego rental stations.

If you use wheego RENT, you can reserve your vehicle via our wheego App, our website, by phone or directly at one of our wheego stations with our friendly wheego staff. A rental at wheego RENT is only possible within the opening hours and at one of the wheego stations. You will receive the vehicle key at wheego RENT from our wheego employees, who will also hand over and explain your wheego vehicle to you.

Whether you use wheego SHARE or wheego RENT, you can rent our vehicles for as little as 1 minute and up to 30 days. If you would like to rent a vehicle for longer than 30 days, we have attractive subscription and long-term offers for you. You can find these on our homepage: www.wheego-mobility.com

With wheego SHARE you can choose between 10 different vehicle groups and book the right vehicle for your needs:

Extra Small XS (Yoyo eMobil), Small Economy S (e.g. Opel Corsa), Small Compact S (e.g. Opel Mokka), Midsize M (e.g. Kia Sportage), Premium P (e.g. Opel Grandland X), station wagons (e.g. Opel Astra Sports Tourer), 7-9-seater (e.g. VW Multivan, Caravelle), vans Mini T1 (e.g. Opel Combo), vans Mini T2 (e.g. Opel Combo), vans Mini T3 (e.g. Opel Combo), vans Mini T3 (e.g. Opel Combo). (e.g. VW Multivan, Caravelle), Transporter Mini T1 (e.g. Opel Combo), Transporter small T2 (e.g. Ford Transit Custom), Transporter medium T3 (e.g. Peugeot Boxer) and Transporter Plane T4 (e.g. Renault Master Pritsche/Plane).

You can now rent our vans in the areas shown. With our van business via the app, you have the option of renting vans digitally 24 hours a day, 365 days a year. Please note: the van business is a station-based business, i.e. rental and return in the same business area. One-way journeys via the app are currently not possible. Fuel is not included in the hire price for vans. This means that you pick up the van with a full tank when you rent it and return it with a full tank.

You can find our free wheego app in the Google Play Store for Android smartphones, but of course also in the Apple App Store. You can of course also find the link to this conveniently on our wheego website: https://www.wheego-mobility.com/share

After registering, which is also free of charge, you can use the wheego app to book all vehicles, change your digital bookings, lock and unlock the vehicle doors, easily view your journeys and in the future report any defects or damages.

To be able to use wheego SHARE, you must be at least 18 years old, have been in possession of a valid driving licence for at least 1 year and have a credit card.

Your driving licence will be verified digitally in the wheego app during your registration process. You will be forwarded to our partner who will carry out the check on our behalf and verify your driving licence and ID card. 

For verification, we accept valid driving licences issued in the European Union (EU) and the European Economic Area (EEA). 

Driving licences from a non-EU/EEA country are valid for 6 months from the date of first entry into Germany.

There is no minimum contract duration with wheego SHARE. With the complete registration in the APP you conclude a framework contract with us. If you no longer wish to use wheego, you can terminate the framework agreement with four weeks' notice to the end of the month. However, as you only pay for wheego SHARE after use, there are no costs for you, even if you do not use wheego SHARE for a longer period of time.

2. Benefits and locations

On your wheego APP you can either rent different vehicles digitally 24/7 or make a classic reservation for wheego RENT. Different areas are marked on the app, we call these areas business areas. There can be a different number of business areas in a region, city or at the sharing car parks of the respective airports. In these business areas, you can reserve the vehicle when you no longer need it, park it and end the rental. We are working on expanding our business areas and you will always receive the latest information on your wheego APP.

The tariffs you can book with wheego share already include the fuel costs for cars and the charging costs for our e-vehicles. In addition to our standard tariff, we offer many tariff packages with different mileages, which already include corresponding kilometre packages. Compare for yourself - the prices for additional kilometres with many classic car rental companies are comparable to those of wheego share - and that's without the fuel for cars, which is included with wheego share. We are sure that with wheego share we can offer you a fair and transparent price, regardless of whether you use your wheego vehicle a lot or a little. The costs for fuel and/or recharging are included in the rental price for cars and are covered by us. Please use our refuelling and charging card for this. You will find these in the key holder in the glove compartment. However, please note the minimum tank capacity or, in the case of our electric vehicles, the minimum charge level of 25%, which is required on return, so that you avoid unnecessary charges. Your wheego rental price also includes liability insurance and a basic protection package for damage to the vehicle. With a (vehicle) group-dependent protection package for damage to the vehicle, you can reduce the excess even further in the future for a small fee - you select this with every booking and can therefore always flexibly decide which protection package you prefer. You can find the respective excess as well as the fees and prices in our current schedule of costs and fees. The wheego share offer also includes service, maintenance, taxes, insurance, GEZ, tyres and depreciation due to normal use of the vehicle. This also includes all naturally occurring signs of use such as tyre and brake wear as well as any necessary workshop appointments for tyre and oil changes. If you are involved in an accident with your wheego car, we will of course take care of settling the claim with the insurance company.

We offer you 2 options for the reservation, on the one hand you can book your wheego vehicle free of charge 10 minutes before the rental. For a small extra charge per minute, you can reserve your wheego vehicle up to 24 hours in advance. Then you can be sure that you will get your vehicle. You also have the option of using our booking widget in the app to reserve a wheego vehicle for collection during our opening hours at one of our branches.
You can start or end your hire at the airport at any time. In both cases, we will automatically charge you a small additional fee of €9.90. When renting at the airport, the airport fee is already included in the minute rate.
At wheego SHARE you can rent our vehicles from 1 minute and up to 30 days. If you need a vehicle for longer, ask us for an offer from the wheego car subscription / long-term rental - or book it directly at: www.wheego-mobility.com. Here we offer very attractive prices for various durations as an alternative to owning your own car or leasing a vehicle.
Thanks to our innovative technology, we can pass on the resulting cost benefits to you. You can rent the wheego vehicle digitally 24/7 and use it in the same way as with a classic car rental, but much cheaper, without waiting times at the counter, without annoying paperwork and without someone trying to sell you something in addition. You can reserve your wheego vehicle digitally up to 24 hours in advance, in the city or at our airport locations. The fuel/energy used is already included in the rental price of our cars.

3. All about the rental

The wheego vehicles available in your area are displayed on the main page of the app and on the map. Once you have decided on your wheego vehicle, touch the corresponding field in the app. Here you now have the option to select a suitable tariff for your journey ("Change tariff"). Our minute tariff is set as standard. There are 4 different rate types to choose from: minute rates, hourly rates (package prices for 3 or 6 hours), 1-day rates and multi-day rates. Once you have selected the appropriate rate, confirm with "Book rate" and then "Reserve now". The vehicle is then reserved for you for 10 minutes. To start the rental, simply click on "Open vehicle" and you're ready to go. If you would like to reserve your vehicle further in advance, we offer this service up to 24 hours in advance. We charge a fee for this service, which you can find in the wheego APP or in the cost and fee schedule, depending on the vehicle category: www.wheego-mobility.com/de/agb#agb-share  

At all airports that belong to our business area, you can conveniently book your wheego vehicle well in advance of the time you land, no matter where you are!

We offer you 2 options for the reservation, on the one hand you can reserve your wheego vehicle free of charge 10 minutes before the rental. For a small surcharge per minute, you can reserve your wheego vehicle up to 24 hours in advance. Then you can be sure that you will get your vehicle.

You can open and start your wheego SHARE vehicle at any time within the booking period you have selected, i.e. around the clock, seven days a week and 365 days a year.
When booking, you will see the exact location of your wheego SHARE vehicle on the map. Locations can be our wheego stations as well as the city area and the sharing car parks at most airports. As soon as you are at the vehicle, you can easily open it in the wheego app. You will find the vehicle key in the glove compartment and you can start your journey. For vehicles equipped with a start-stop button, you no longer need a vehicle key - you can simply start/stop the car with the button and lock it via the app at the end of use.
You can easily open your booked wheego vehicle with the wheego app. The vehicle key is located in the glove compartment in the key holder. For vehicles equipped with a start-stop button, you no longer need a vehicle key - you can simply start/stop the car with the button and lock it with the app at the end of use or for interim parking.
Please be sure to check your wheego vehicle for any damage, defects, missing parts (e.g. fuel card, charging cable) and dirt before using it. Before opening the vehicle, you will be asked to take 4 photos in the app to document the condition of the vehicle. If you discover any damage or if the vehicle is dirty inside or, in the case of vans, on the loading area, please report this via the wheego app to sharing@wheego-mobility.com before starting your journey. Please also check whether the vehicle key with the fuel and charging card (cars only) is in the glove compartment or in the key holder.

If your vehicle cannot be opened as desired, please contact the wheego hotline immediately via the telephone button or 0203-570 777 79. Our service team will make sure that you get into your car as quickly as possible. In the meantime, you must stay with the vehicle until wheego has informed you of the next steps.

In your wheego app you can see different marked areas, these areas are called business areas. There can be a different number of business areas in a region, a city or at the sharing car parks of the respective airports. In these business areas, you can book the vehicle when you no longer need it, park it and end the rental. We are working on expanding our business areas and you will always receive up-to-date information in your wheego app.
If your vehicle does not open as requested, please contact the wheego hotline immediately via the phone button or +49203-570 777 79. Our service team will make sure that you get into your car as soon as possible. In the meantime, please remain at the vehicle until wheego has informed you about the further procedure.

4. During the rental period

If you park your wheego vehicle for a break during your booking, use the key (vehicles without a start-stop button) or the app to temporarily lock it. The rental will then continue as normal and you can resume your journey at any time. If you want to end your journey in the wheego business area for good, put the key back in the key holder in the glove compartment, lock the vehicle using the wheego app and end your rental in the app.

When parking, always make sure that you are not obstructing anyone, pay attention to the appropriate signage in the street area and always observe the road traffic regulations. Where possible, we work with the local authorities to ensure that you can park your wheego vehicle in any proper and publicly accessible car park within the business area. However, each city has its own parking regulations. We are currently working on different solutions with the cities of Berlin, Hamburg, Düsseldorf, Duisburg and Frankfurt.

Berlin: You currently have to pay to park in Berlin's car park management zones. We are currently working on a solution with the city of Berlin.

Hamburg: You currently have to pay to park in Hamburg's parking management zones. We are currently working on a solution with the city of Hamburg.

Rellingen : Parking in the business area car park is free of charge.

Düsseldorf : You currently have to pay to park in the car park management zones in Düsseldorf. We are currently working on a solution with the city of Düsseldorf.

Duisburg : In the car park management zones in Duisburg, parking is currently subject to a charge. We are currently working on a solution with the city of Duisburg.

Cologne : coming soon Munich Airport : the wheego vehicle must be returned to the sharing car park zone at Munich Airport.

Stuttgart : coming soon

Frankfurt : In the car park management zones of Frankfurt, parking is currently subject to a charge. We are currently working on a solution with the city of Frankfurt.

Vienna : coming soon

Within the business area, the vehicle can either be returned to a free parking space on public roads that is not marked by a stopping or parking ban or to specially marked private parking spaces. Only park in areas with a day or time-related restriction on parking authorisation (e.g. stopping bans with additional signs such as "7:00 - 17:00" or "Monday 6:00 - 12:00") if the restriction only comes into effect 48 hours after the vehicle has been parked. This also applies to traffic bans, such as temporary parking bans due to weekly markets, events or parades.

We provide you with our DKV Tank & Ladekarte for refuelling our share passenger cars. You will find the refuelling & charging card in the key holder of the vehicle. The PIN is displayed in the "Refuelling / Charging" app function during the rental.

Like all card payment systems, the DKV card is only valid in the participating DKV petrol station network. Although we cover around 99% of all petrol stations in Germany with DKV, please make sure that your chosen petrol station accepts the DKV card as a means of payment before filling up. If this is not the case, we will refund the fuel you have paid for. For the reimbursement, please send us an e-mail immediately with the fuel receipt as a PDF or photo (in the usual image format jpg., png), a photo of the wheego vehicle as it is at the petrol station on which the registration number can be seen, as well as a photo of the fuel gauge (which you can find on the dashboard display when the ignition is switched on), the name of the renter and your bank details (name of bank & IBAN) to tankerstattung@wheego-mobility.com. The refund will be made by bank transfer, subject to verification of the refuelling process. Please note that for refuelling without our DKV card and not due to a technical error on our part, the transfer will be made minus a processing fee. See our cost and fee schedule https://www.wheego-mobility.com/de/agb-mobile#kosten-share

You will find the charging card in the key/card holder in the glove compartment of the wheego vehicle. You can use it to charge your wheego vehicle at more than 40,000 charging stations in the DKV network throughout Germany at our charge.
You will find the charging connection on the YOYO at the front of the vehicle behind the flap above the bumper. You open this flap by pulling the lever twice at the bottom left of the footwell on the driver's side. Please note that the hand/foot brake must be pressed and the selector switch must be set to "N" for charging.

In our wheego electric vehicles you will find the charging cable for the socket connection and/or a charging cable for fast charging in the boot. At public charging points, you can charge the vehicle using the fuel and charging card from the glove compartment without having to pay for it yourself.

If you still have questions, you will find a precise and brief explanation of how charging works in your vehicle's manual.

 

The return of your wheego vehicle in another business area is possible for an additional fee. The amount of the fee can be found in the current cost and fee schedule: www.wheego-mobility.com/de/agb#agb-share. There is no additional one-way fee for journeys between our city zones and the associated airports (e.g. Berlin - BER, Hamburg - HAM, Düsseldorf - DUS etc.). Our vans are only available on a station basis, i.e. hire and return at the same location. One-way journeys are not possible.

Yes, you can also use your wheego vehicle outside Germany. Please note that you are only allowed to enter the following countries with your wheego car or van: Andorra, Belgium, Denmark, Germany, Finland, France, Greece, Great Britain, Italy, Ireland, Iceland, Croatia, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Austria, Poland, Portugal, Sweden, Switzerland, Slovak Republic, Slovenia, Spain, Czech Republic and Hungary. Please note that driving on motorways in some countries is subject to a charge (toll). You must pay these yourself. For journeys abroad, you will need authorisation from us, please refer to the schedule of costs and charges: www.wheego-mobility.com/de/agb-mobile#kosten-share  
Smoking is not permitted in wheego cars. If you do so anyway, we will have to charge you for the costs of special cleaning, removal of traces and loss of use. Please refer to our cost and fee schedule:: www.wheego-mobility.com/de/agb-mobile#kosten-share  

In principle, you may transport your pet in your wheego car. However, you must make sure that the pet does not leave any dirt, hair or scratch marks behind. You will have to pay for the special cleaning and removal of marks yourself.

For safety reasons, we also recommend that you always use a transport box and place it in the boot.

We would like to point out that animals must be adequately secured during transport and that you must provide a suitable securing device in the form of a transport box, belt or separating grid and use it when travelling.

You receive our vans on a full-full principle. This means a full tank of petrol when you rent and a full tank when you return. For passenger cars we do not expect you to refuel or charge your wheego vehicle after every rental. However, when returning the wheego vehicle, please make sure that it has at least 25% fuel or that the electric vehicle has at least 25% charge. Please also note that you do not have to pay for the fuel you refuel and the electricity you charge yourself. You simply use the wheego fuel and charging card in the vehicle and refuel at one of our partner petrol stations or charge at the approved charging stations. If you return your wheego vehicle with a tank content of less than 25% or a charge level of less than 25%, we will charge a fee because we have to refuel the vehicle ourselves before the next customer can use it. See our cost and fee schedule: https://www.wheego-mobility.com/de/agb-mobile#kosten-share

5. When returning the vehicle

In order to provide our customers with vehicles that can be planned and reserved, we have defined business areas. Therefore, you can only return your vehicle and terminate the rental in the defined business areas. If you return and terminate the rental outside our business area, you will incur additional charges. The costs are based on the cost of returning the vehicle to the business area.

A successful termination of the rental is only possible if a secure and stable mobile connection to the vehicle can be established at the vehicle's return location and the vehicle is located within a zone of the business territory authorised for return. Within the business area, the vehicle can be returned either to a free parking space not marked by a stopping or parking ban on public roads or to specially marked private parking spaces. Only park in areas with a day or time-related restriction on parking authorisation (e.g. stopping bans with additional signs such as "7:00 - 17:00" or "Monday 6:00 - 12:00") if the restriction only comes into effect 48 hours after the vehicle has been parked. This also applies to traffic bans, e.g. temporary parking bans due to weekly markets, events or parades.

Before the end of the rental, you will be asked to take 4 photos in the app to document the condition of the vehicle. Please make sure that the photos are meaningful and that the vehicle's licence plate number is visible.

You automatically initiate the end of your rental process when you have parked your wheego vehicle, returned the key, the fuel and charging card (car) to the key holder provided in the glove compartment, locked the windows and doors and the 4 vehicle photos have been taken. You can then simply end the rental via the wheego app. As soon as the central locking system of your wheego vehicle is closed, the rental is actually terminated. Please note that the termination of a rental of an electric vehicle cannot take place at a charging station, should you end your rental there, we will all incur costs that we want to avoid. See our cost and fee schedule: www.wheego-mobility.com/de/agb#agb-share

 

When parking, always make sure that you are not obstructing anyone, pay attention to the appropriate signage in the street area and always observe the road traffic regulations.

Where possible, we work with the local authorities to ensure that you can park your wheego vehicle in any proper and publicly accessible car park within the business area. However, each city has its own parking regulations. We are currently working on different solutions with the cities of Berlin, Hamburg, Düsseldorf, Duisburg and Frankfurt.

Berlin: You currently have to pay to park in Berlin's car park management zones. We are currently working on a solution with the city of Berlin.

Hamburg: You currently have to pay to park in Hamburg's parking management zones. We are currently working on a solution with the city of Hamburg.

Rellingen: Parking in the business area car park is free of charge.

Düsseldorf: You currently have to pay to park in the car park management zones in Düsseldorf. We are currently working on a solution with the city of Düsseldorf.

Duisburg: You currently have to pay to park in Duisburg's parking management zones. We are currently working on a solution with the city of Duisburg.

Cologne: coming soon

Munich : coming soon

Stuttgart: coming soon

Frankfurt: You currently have to pay to park in Frankfurt's car park management zones. We are currently working on a solution with the city of Frankfurt.

Vienna: coming soon

Within the business area, the vehicle can either be returned to a free parking space not marked by a stopping or parking ban on public roads or to specially marked private parking spaces. Only park in areas with a day or time-related restriction on parking authorisation (e.g. stopping bans with additional signs such as "7:00 - 17:00" or "Monday 6:00 - 12:00") if the restriction only comes into effect 48 hours after the vehicle has been parked. This also applies to traffic bans, such as temporary parking bans due to weekly markets, events or parades.

If you need to refuel (or charge), use our wheego refuelling and charging card, which is located in the key holder of the glove compartment of your wheego vehicle Our refuelling and charging card is accepted in the network of our partner petrol stations (with DKV card acceptance), which covers more than 99% of all petrol stations in Germany. You will receive the PIN number as part of your rental when you press the "Refuel / Charge" button in the app. When returning the vehicle, you must make sure that the wheego vehicle is refuelled with at least 25% or that electric vehicles are charged with at least 25%. If you return your wheego vehicle with a fuel level of less than 25% (or for electric vehicles with a charge level of less than 25%), we will charge a fee because we first have to refuel/charge the vehicle ourselves before the next wheego customer can use it. See our cost and fee schedule: www.wheego-mobility.com/de/agb-mobile#kosten-share
Please leave your wheego vehicle at the end of your hire exactly as you would like to find it on your next journey. Please remove all soiling that you have caused during your hire and also remove all waste. If we are able to attribute major dirt or waste to your ride, we will have to charge you the cleaning fees.

A successful termination of the rental is only possible if a secure and stable mobile connection to the vehicle can be established at the vehicle's return location and the vehicle is located within a zone of the business area authorised for return. Within the business area, the vehicle can be returned either to a free parking space on the public road that is not marked by a stopping or parking ban or to specially marked private parking spaces. Only park in areas with a day or time-related restriction on parking authorisation (e.g. stopping bans with additional signs such as "7:00 - 17:00" or "Monday 6:00 - 12:00") if the restriction only comes into effect 48 hours after the vehicle has been parked. This also applies to traffic bans, e.g. temporary parking bans due to weekly markets, events or parades.

You automatically initiate the termination of your rental when you park your wheego vehicle, have returned the key, the fuel and charging card to the key holder provided in the glove compartment and the windows and doors are locked. You can then simply end the rental via the wheego app. As soon as the central locking system of your wheego vehicle is closed, the rental has actually ended. Please note that the termination of a rental of an electric vehicle cannot take place at a charging station, should you end your rental there, we will all incur costs that we want to avoid. See our cost and fee schedule: www.wheego-mobility.com/de/agb-mobile#kosten-share

A successful termination of the rental is only possible if a secure and stable mobile connection to the vehicle can be established at the return location of the vehicle and the vehicle is located within a zone of the business area authorised for return. 

If you are unable to complete the rental process as requested, please contact the wheego hotline immediately via the telephone button or 0203-570 777 79. You must also remain with the vehicle until wheego has informed you of the further procedure. If there is a technical problem for which you are not responsible, wheego will of course reimburse you immediately for any additional rental costs incurred. However, if you cannot terminate the rental because the fuel and charging card or the vehicle keys are not in the vehicle, or you have not closed the doors or windows, then your rental will continue.

Your wheego rental price includes signs of wear and tear such as minor scratches on door handles or in the interior. Naturally occurring signs of wear and tear, such as tyre and brake wear, are also included. Scratches that need to be painted, dents that need to be pressed out or stone chips that need to be repaired are charged at the end of the rental period. For each claim, you will be charged the damage determined by the expert opinion, limited to the agreed excess plus a claims handling fee. If the damage determined in the report is less than the agreed excess, we will also charge the costs of preparing the report.  You can find the respective excess as well as the fees for processing and the costs for preparing an expert opinion in our current schedule of costs and fees (www.wheego-mobility.com/de/agb-mobile#kosten-share).
We want our wheego products to be fair and transparent for you. That's why it's very important to us that you know all the costs that may be incurred. Depending on the rate you have booked, your rental price already includes various kilometre packages for hourly and daily rentals. For every kilometre over your booked inclusive kilometre package, you pay the cost of the additional kilometres according to the tariff. If you exceed the rental period you have booked, we will charge you for the additional rental period as well as the kilometres driven according to the minute rate. You will receive your wheego transporter with a full tank of petrol. This means a full tank of petrol when you rent it and a full tank when you return it. If you do not fill up the tank before returning the wheego transporter, we will charge you for the fuel you have refuelled plus an expense fee. You can find the fee in our current schedule of costs and charges (www.wheego-mobility.com/de/agb#agb-share). In the case of cars, it is necessary that you return your wheego car with a tank content or, in the case of electric vehicles, with a charge level of at least 25%, so that the next wheego customer does not have to refuel/charge directly. You simply use the wheego fuelling and charging card in the vehicle, refuel at one of our partner filling stations or charge at one of our charging stations. If the fuel level/charge level of your wheego car is below 25%, we will have to charge you an expense fee. If the tank is almost empty when you return it, i.e. below ⅛ tank capacity, or the charge level is below 10%, the fee will increase as we have to deploy staff for refuelling or charging trips. In the event of damage, we charge the damage costs up to a maximum of the agreed excess as well as a handling fee. In order to provide our customers with vehicles that can be planned and reserved, we have defined business areas. If you return and terminate the rental outside our business area, you will incur additional charges. The costs are based on the cost of returning the vehicle to the business area. We charge a one-off fee of €9.90 for rentals at the airport (excluding minute rate). When renting in the city and returning at the corresponding airport (e.g. Berlin - BER, Hamburg - HAM, Düsseldorf - DUS etc.) the airport fee will also be charged. We have summarised all possible costs that may arise for you in our current schedule of costs and charges (www.wheego-mobility.com/de/agb#agb-share).
At the beginning of the rental agreement, a deposit is reserved on the credit card on file. At the end of the rental, the total rental price is calculated and debited from the credit card as part of the deposit reservation.

In principle, you can only return your vehicle in the defined business areas and end the rental there.  When parking, always make sure that you do not obstruct anyone, pay attention to the appropriate signage in the road area and always observe the road traffic regulations.

Where possible, we work with local authorities to ensure that you can park your wheego vehicle in any proper and publicly accessible parking space within the business area. However, each city has its own parking regulations.

Berlin: In the parking management zones of Berlin, you are currently charged for parking. We are currently working on a solution with the city of Berlin. Hamburg: In Hamburg, parking in the city's parking management zones is included in the rental price. Rellingen : Parking in the parking lot of the business area is free of charge for you. Düsseldorf : coming soon Cologne : coming soon Munich : coming soon Stuttgart : coming soon Frankfurt : coming soon Vienna : coming soon

Within the business area, the vehicle can be returned either to a free parking space on public roads not marked by a stopping or parking ban or to specially marked private parking spaces. Parking in areas with a day or time-related restriction on parking authorization (e.g. stopping bans with additional signs such as "7:00 a.m. - 5:00 p.m." or "Monday 6:00 a.m. - 12:00 p.m.") is only permitted if the restriction does not take effect until 48 hours after the vehicle has been parked. This also applies to traffic bans, such as temporary parking bans due to weekly markets, events or parades.

If you need to refuel (or charge), use our wheego refueling and charging card, which is located in the keyholder of the glove compartment of your wheego vehicle. Our refueling and charging card is accepted in the network of our partner gas stations (with DKV card acceptance), which covers more than 99% of all gas stations in Germany. You will receive the PIN number as part of your rental when you press the "Refuel / Charge" button in the app. When returning the vehicle, you must make sure that the wheego vehicle is refueled with at least 25% or that electric vehicles are charged with at least 25%. If you return your wheego vehicle with a tank level of less than 25% (or for electric vehicles with a charge level of less than 25%), we will charge a fee because we have to refuel/charge the vehicle ourselves before the next wheego customer can use it. Please see our cost and fee schedule: www.wheego-mobility.com/de/agb-mobile#kosten-share
You will find the charging port on the YOYO at the front of the vehicle behind the flap above the bumper. You can open this flap by pulling the lever 2 times on the bottom left of the footwell on the driver's side. Please note that for charging, the hand/foot brake must be pressed and the selector switch must be set to "N".
Please leave your wheego vehicle at the end of the rental period exactly as you would like to find it on your next trip. Please remove all dirt that you have caused during your rental and also remove all waste. Should we be able to assign larger soiling or waste to your ride, then we will have to charge you the cleaning fees.

A successful termination of the rental is only possible if a secure and stable mobile connection to the vehicle can be established at the return location of the vehicle and the vehicle is located within a zone of the business territory approved for return. Within the business territory, the vehicle may be returned either to a free parking space on public roads not marked by a stopping or parking prohibition or to specially marked private parking spaces. Parking in areas with a day or time-related restriction on parking authorization (e.g. stopping bans with additional signs such as "7:00 a.m. - 5:00 p.m." or "Monday 6:00 a.m. - 12:00 p.m.") is only permitted if the restriction does not take effect until 48 hours after the vehicle has been parked. This also applies to traffic bans, such as temporary parking bans due to weekly markets, events or parades.

You automatically initiate the termination of your rental when you park your wheego vehicle, return the key, fuel and charging card to the designated keyholder in the glove compartment and the windows and doors are locked. You can then easily end the rental via the wheego app. As soon as the central locking of your wheego vehicle is closed, the rental is actually terminated. Please note that the termination of a rental of an electric vehicle cannot take place at a charging station, if you terminate your rental there, we all incur costs that we want to avoid. See our cost and fee schedule: www.wheego-mobility.com/de/agb-mobile#kosten-share

Successful termination of the rental is only possible if a secure and stable mobile connection to the vehicle can be established at the vehicle return location and the vehicle is within an approved zone of the business territory for return. 

If you are unable to complete the rental process as requested, please contact the wheego hotline immediately via the phone button or +4920357077779. It is also imperative that you remain with the vehicle until wheego has informed you of the further procedure. If there is a technical problem that you are not responsible for, wheego will of course immediately reimburse you for any additional rental costs incurred. However, if you are unable to complete the rental because the fuel and charging card or the vehicle keys are not in the vehicle, or you have not closed the doors or windows, your rental will continue to run.

Your wheego rental price includes signs of use such as minor scratches on door handles or in the interior. Naturally occurring signs of use, such as tire and brake wear, are also already included. Scratches that need to be painted, dents that need to be squeezed or stone chips that need repair will be charged after the rental period. For each damage, you will be charged for the damage determined by the expert opinion, limited to the agreed deductible plus a damage processing fee. If the damage determined in the expert opinion is less than the agreed deductible, we will also charge the costs of preparing the expert opinion.  The respective deductible as well as the fees for the processing and the costs for the preparation of an expert opinion can be found in our current schedule of costs and fees (www.wheego-mobility.com/de/agb-mobile#kosten-share).

We want our wheego products to be fair and transparent for you. Therefore, it is very important for us that you know all costs that may be incurred. 

Depending on the rate you book, your rental price already includes various mileage packages for hourly and daily rentals. You pay for each kilometer that exceeds your booked inclusive kilometer package, the cost of the additional kilometers according to the tariff. If you exceed the rental period you booked, we will charge you for the additional rental period as well as the kilometers driven according to the per-minute rate.

So that the next wheego customer does not have to refuel/charge directly, it is necessary that you return your wheego SHARE vehicle with a fuel level or, in the case of electric vehicles, with a charge level of at least 25%. Please note that you do not have to pay for the fuel you fill up here and the electricity you charge. You simply use the wheego fuel and charge card in your vehicle, fill up at one of our partner fuel stations or charge at one of our charging stations. If the tank level/charge level is below 25%, we will have to charge you an expense fee. If the tank is almost empty when you return it, i.e. below ⅛ tank capacity, or the charge level is below 10%, then the fee increases, as we have to deploy personnel for refueling or charging trips.

In the event of a claim, we charge the damage costs up to a maximum of the agreed deductible as well as a handling fee.  All possible costs that may arise, we have clearly presented for you in our current cost and fee schedule (www.wheego-mobility.com/de/agb-mobile#kosten-share).

At the beginning of the rental contract, the reserved rate will be debited from the deposited means of payment. If the rental is extended via the app the debit will be made at the time of the rental contract extension. At the end of the rental period, the total rental charge is calculated and offset against the payments already made.

6. Damage - ticket

All vehicles are covered by liability insurance. In the event of damage to our vehicle, the excess in the event of a claim depends on the vehicle group booked and the cover package (insurance) booked.

The respective deductible as well as the fees and prices for the reduction of the own liability can be found in our current schedule of costs and fees (www.wheego-mobility.com/de/agb-mobile#kosten-share).

You can also rely on wheego in the event of a claim. Our own claims management is available for you around the clock, supports you and helps you organize the next steps. You can also use the damage report in the wheego app or this form https://www.wheego-mobility.com/sites/default/files/download/EU-Unfallbericht%20deutsch-englisch.pdf to documet the damage.
If you have an accident, please always secure yourself first and mark the vehicle for following traffic. Then please inform us immediately via our wheego hotline, which is available 24 hours a day on +49 (0) 203 570 777 76 erreichbar. Wir kümmern uns um die weiteren Maßnahmen.
If you have been caught speeding or receive a penalty notice for any other reason, we will receive information and forward the relevant data to the authorities. For this effort we will charge you a handling fee. The fees can be found in our current cost and fee schedule (www.wheego-mobility.com/de/agb-mobile#kosten-share).
If you have been caught speeding or receive a penalty notice for any other reason, we will receive information and forward the relevant data to the authorities. For this effort we will charge you a handling fee. The fees can be found in our current cost and fee schedule (www.wheego-mobility.com/de/agb-mobile#kosten-share).

7. wheego business customers

If you only want to rent a single wheego vehicle, then register normally via the wheego app. If you need more than one vehicle, please contact us by email at business@wheego-mobility.com.

For our commercial customers, whether they are sole traders, craft businesses, medium-sized companies or corporations, we at wheego have developed many mobility solutions that can be tailored to your exact needs. There are also alternative payment options, such as payment on account with a payment term with the appropriate credit rating and larger rental requirements.

 

If you, as a corporate customer, need mobility for a longer period of time, we offer you suitable and affordable products as an alternative to wheego SHARE and wheego RENT with our wheego car subscription (from a term of 3 months) and with the super-flex long-term offers (long-term rentals from a term of 28 days). Here you can rent a car or van cheaply in a subscription or as a long-term rental - as flexible as you like and at a low price for your car subscription or long-term rental.

No matter if you need a small car, a larger vehicle, several cars, multi-seaters, buses or vans or a pool vehicle solution for your company. Please contact your wheego service team for business customers: business@wheego-mobility.com

If you, as a corporate customer, need mobility for a longer period of time, we offer you suitable and affordable products as an alternative to wheego SHARE and wheego RENT with our wheego car subscription (from a term of 3 months) and with the super-flex long-term offers (long-term rentals from a term of 28 days). Here you can rent a car or van cheaply in a subscription or as a long-term rental - as flexible as you like and at a low price for your car subscription or long-term rental.

No matter if you need a small car, a larger vehicle, several cars, multi-seaters, buses or vans or a pool vehicle solution for your company. Please contact your wheego service team for business customers: business@wheego-mobility.com

The private use of electric company cars up to a gross list price of €60,000 is taxed at a lower percentage of only 0.25% of the gross list price as a non-cash benefit in order to promote electromobility. For plug-in hybrid vehicles that have a minimum range in electric mode of at least 60 km and a maximum gross list price of 60,000€, the taxation is reduced from normally 1% to only 0.5% of the gross list price. If you have any questions, please contact the wheego service team: business@wheego-mobility.com

8. Contact wheego

You can reach our hotline 24/7, 365 days a year at +49 (0)203 570 777 79.  Also you can reach us by email at sharing@wheego-mobility.com.

9. General Terms and Conditions (GTC)

You can find them at: www.wheego-mobility.com/de/agb-mobile#agb-share and www.wheego-mobility.com/de/agb-mobile#avb-share.

10. Costs & fees

You can find them at www.wheego-mobility.com/de/agb-mobile#kosten-share.

11. Delete/deactivate user account

The function "Delete user account" can be found in your user profile at the top left of the app. To do this, tap on the "User account" field and on the visualized "pen" to edit your profile. After that, the selection option "Delete user account" will be displayed to you. Then, open the deletion request with your email app and send the email to sharing@wheego-mobility.com.

Please note: The data processed by us will be deleted in accordance with legal requirements as soon as the consents granted for processing are revoked or other permissions expire (e.g., if the purpose of processing this data no longer applies or they are not required for the purpose). If the data is not deleted because it is necessary for other legally permissible purposes, such as after a rental transaction, its processing will be limited to these purposes. This means that the data will be blocked and not processed for other purposes. This applies, for example, to all data that must be retained for commercial or tax law reasons or whose storage is necessary for the assertion, exercise, or defense of legal claims or for the protection of the rights of another natural or legal person.